It Support Manager IT Bartenheim, France

3 weeks ago


St Paul, United States Bihr Spain Full time

Rattaché(e) au Director IT Power Sports Europe, vous avez pour mission principaled'assurer le support technique informatique et d'applications ainsi que la gestion des équipements et des services ITavec votre équipe, afin de garantir un fonctionnement fluide et efficace des systèmes informatiques dans un environnement multi-sites. Missio

ns :

Diriger et développer une équipe de support IT internationale composée de techniciens informatiques et de techniciens support applicatif. Superviser les technologies et stratégies relatives à la gestion des postes de travail. Maîtriser les principales applications et flux métier de l’entreprise et en assurer le support. Assurer un excellent niveau de service à nos utilisateurs. Résultats attendus:

Permettre à tous les collaborateurs Bihr de travailler efficacement, que ce soit au bureau, à la maison ou sur la route en leur fournissant les équipements et le niveau de support adéquat. Assurer un support applicatif autour des principales applications métier (en particulier SAP), réaliser des extractions de données et analyser les causes racine lorsque des problèmes surviennent. Travailler en collaboration avec les autres équipes pour remonter les problèmes récurrents et proposer des améliorations. Développer une culture de service au sein de l’équipe et construire une relation de confiance avec nos utilisateurs, clients et fournisseurs. Gérer les onboarding / offboarding des utilisateurs, les changements de rôle, les droits d’accès. Gérer le cycle de vie des périphériques IT et l’inventaire. Maintenir à jour la documentation du support. Développer et maintenir des SLAs et KPIs pour mesurer la performance du service. Profil recherché:

Vous avez une expérience dans le management d’une équipe de support informatique. Vous avez un sens profond du service et de la loyauté, vous êtes empathique, compréhensif et patient. Vous savez travailler de façon autonome et prioriser le travail de votre équipe, en vous adaptant à des priorités et des conditions changeantes. Vous maîtrisez les technologies du poste de travail Microsoft et la suite Office 365. Une expérience avec SAP, les bases de données et/ou du développement logiciel sont un avantage. Vous avez un excellent niveau de français et d’anglais. L’allemand ou l’espagnol sont un plus Le poste est à pourvoir à temps plein en CDI, à Bartenheim (à proximité de Mulhouse et Bâle).Déplacements occasionnels en Europe. Ce que vous gagnez en travaillant pour Bihr : Un poste stimulant au sein d'une équipe dynamique avec de très bonnes perspectives d'avenir ; Un équilibre vie professionnelle et vie personnelle assuré grâce à nos horaires flexibles et à la possibilité de télétravailler

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