![Cornerstone OnDemand](https://media.trabajo.org/img/noimg.jpg)
Senior Account Manager
1 week ago
Cornerstone onDemand
Senior Account Manager
Portland ,
Maine
Apply Now
The Cornerstone Senior Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Senior Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client’s business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Senior Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer’s Cornerstone solution that leads to renewals and continuing relations.
The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.
Key skills for this position include excellent discovery, sales, communication, and account management skills.
In this role you will…
Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:
Expand the use of Cornerstone’s solutions within new areas of the business
Expand the breadth of Cornerstone’s footprint to include additional products and capabilities
Create a talent management strategy for/with your customers
Identify services opportunities as needed
Drive renewals for your assigned book of accounts
Drive customer satisfaction and referenceability
Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.
Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers’ business or subsidiaries.
Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.
Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.
Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.
Guide and advise customers on how they can benefit from the use of new software solutions and services.
Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.
Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.
Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD’s business needs.
Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.
Uncover opportunities for increased customer base growth and potential adoption of other services.
Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer’s long-term success and further adoption of CSOD services as appropriate.
Access, analyze, present customer reports to draw conclusions and provide recommendations
You’ve got what it takes if you have…
Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.
The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account management
Strong, influential team player capable of building good relationships across all functions
Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone’s interests
Flexibility, integrity and creative problem-solving skills
Excellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levels
The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
Excellent follow-up skills with great attention to detail
The ability to manage several priorities and work well under pressure
Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
Proven ability to align across Cornerstone’s corporate functions
Some travel will be required depending on assigned book of accounts
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
The ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.
Consideration for privacy and security obligations
Extra Dose of Awesomeness if you have…
An understanding of learning, performance and talent solutions, and familiarity with the industry.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
#J-18808-Ljbffr
-
Senior Account Manager
4 days ago
Portland, United States Cornerstone OnDemand Full timeCornerstone onDemand Senior Account Manager Portland , Oregon Apply Now The Cornerstone Senior Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Senior Account Manager ensures high levels of client satisfaction and leverages their...
-
Senior Account Manager
3 weeks ago
Portland, United States Marsh & McLennan Companies Full timeCompany:Marsh McLennan AgencyDescription:Uses risk experience to perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.Partners with more senior Account...
-
Senior Account Manager
4 weeks ago
Portland, United States Marsh & McLennan Companies Full timeUses risk experience to perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendation Account Manager, Manager, Senior, Accounting, Account
-
Senior Account Manager
3 weeks ago
Portland, United States Clark Insurance Full timeCompany: Marsh McLennan Agency Description: Uses risk experience to perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines. Partners with more senior...
-
Senior Account Manager
3 weeks ago
Portland, United States Marsh & McLennan Companies Full timeCompany: Marsh McLennan Agency Description: Uses risk experience to perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines. Partners with more senior...
-
Senior Manager of Technical Accounting
1 month ago
Portland, United States Focus Search LLC Full timeFocus Search LLC is recruiting for a Senior Manager of Technical Accounting role with a publicly traded company in the Portland area. This role is responsible for driving technical accounting research on a range of topics such as Revenue Recognition, Leases, and Goodwill Impairment. The role will provide technical accounting guidance and assist with the...
-
Senior Account Manager
1 month ago
Portland, United States Tive Inc Full timeABOUT US Watson is a research-driven creative studio that specializes in helping challenger brands achieve strategic growth. We provide strategic planning, branding, creative and campaign 360 stewardship to a diverse range of industries, including cultural institutions, consumer brands and progressive nonprofits. Although we are primarily remote, the agency...
-
Senior Account Manager
3 weeks ago
Portland, Maine, United States Marsh & McLennan Companies Full timeCompany: Marsh McLennan AgencyJob Title: Client Risk ExpertUtilizes risk experience to evaluate client risksReviews loss experience, financials, and cash flowDevelops solutions and presents impact of optionsCollaborates with senior Account Managers on business retention and growthWorks towards meeting sales goals and expanding businessBuilds and maintains...
-
Senior Manager of Technical Accounting
3 weeks ago
Portland, Oregon, United States Focus Search LLC Full timeFocus Search LLC is recruiting for a Senior Manager of Technical Accounting role with a publicly traded company in the Portland area. This role is responsible for driving technical accounting research on a range of topics such as Revenue Recognition, Leases, and Goodwill Impairment. The role will provide technical accounting guidance and assist with the...
-
Senior Accountant
1 month ago
Portland, United States Creative Financial Staffing Full timeSenior Accountant opportunity - dive into Oregons History! If you are a seasoned accounting professional with a passion for excellence, we want to hear from you! About the Company and Opportunity: Senior Accountant Our client is a well-established non-profit organization in Portland looking to add a Senior Accountant to their team! The role reports to...
-
Senior Accountant
3 weeks ago
Portland, United States Creative Financial Staffing Full timeJob DescriptionLooking for your next career move? CFS is managing a high priority search to identify a Senior Accountant for our client. Senior Accountant - CFS has teamed up with a long-established company in Portland. About the Company and Opportunity: Senior Accountant CFS is working with a long-established non-profit comprehensive human services company...
-
Senior Accountant
3 weeks ago
Portland, Oregon, United States Creative Financial Staffing Full timeAbout the Company and Opportunity:Established over 100 years ago, this organization adheres to their mission of teaching, service and leadership. The organization has a solid Accounting Team with great employee retention: Employees boast that it is a "a great place to work," "awesome co-workers," "collaborative and welcoming environment," "inclusive...
-
Employee Benefits Senior Account Manager
1 day ago
Portland, United States USI Insurance Services, Inc. Full timeManages complex Employee Benefit insurance accounts and services as their day-to-day contact. Responsibilities: Manage a complex book of business with various funding methods and increased levels of customization. Provide proactive, personalized supp Account Manager, Benefits, Senior, Manager, Employee, Insurance, Technology
-
Senior Accountant
2 weeks ago
Portland, United States LaCrosse Footwear Full timeJob DescriptionJob DescriptionSenior Accounting SpecialistEmbark on a pivotal career journey with LaCrosse Footwear as a full-time Senior Accounting Specialist in Portland, OR. Join a renowned company with a rich history dating back to 1897, known for its commitment to quality and innovation in performance footwear. Intrigued? Read on to find out more about...
-
Senior Account Manager
1 month ago
Portland, United States Brown & Brown Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.Brown & Brown is seeking a Senior Account Manager for our Surety team!WHAT...
-
Senior Accountant
3 weeks ago
Portland, Oregon, United States Ledgent Full timeWe are looking for a Senior Accountant to join one of our clients located in the Northeast Portland area. This direct hire role offers a hybrid schedule for candidates located in the Portland, Oregon or SW Washington area and is a great opportunity to join a growing team. Interested candidates should apply directly or email resumes Responsibilities and...
-
Senior Account Manager
4 weeks ago
Portland, United States Brown & Brown Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Brown & Brown is seeking a Senior Account Manager for our Surety team !...
-
Senior Accountant
3 weeks ago
Portland, United States LaCrosse Footwear Full timeJob DescriptionJob DescriptionSenior AccountantThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.PRIMARY RESPONSIBILITY: Responsibilities include, but are not limited...
-
Senior Accountant
2 weeks ago
Portland, United States LaCrosse Footwear Full timeJob DescriptionJob DescriptionSenior AccountantThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.PRIMARY RESPONSIBILITY: Responsibilities include, but are not limited...
-
Senior Accountant
7 days ago
Portland, United States Creative Financial Staffing Full timeAbout Us: We are a leading company in the manufacturing industry, known for our commitment to innovation and quality. With over 15 years of experience, we have established a strong reputation in the market and a loyal customer base. Our company values integrity, teamwork, and continuous improvement, which drives our success and growth. As we expand our...