Front Desk Agent

4 days ago

San Diego, United States Sheraton San Diego Full time
Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you We are soon to be one of the largest and most renovated resorts in San Diego Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Job Description

As the first point of contact, the Front Desk Agent plays a significant role in setting the tone for guests' stays, facilitating smooth and efficient check-ins and check-outs, and handling cashiering duties. You will attend to guests' needs promptly, providing personalized service and addressing any inquiries or issues that arise. This position requires a strong commitment to exceeding guest expectations, ensuring that each interaction is positive and memorable. You must possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. By delivering outstanding service and maintaining a welcoming atmosphere, you contribute significantly to the overall guest satisfaction and the hotel's reputation for excellence.

The hourly rate for this position is $19.70 per hour.

To be successful in this role, you will:

  • Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
  • Register guests into the computer system, verifying reservation details and processing payments.
  • Handle cash and balance the cash drawer, maintaining accurate financial records.
  • Provide guests with information about hotel facilities and local attractions.
  • Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
  • Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
  • Maintain extensive knowledge of the hotel's services, facilities, and the local area.
  • Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
  • Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
  • Work cohesively with the team, supporting management and collaborating professionally with co-workers.


By fulfilling these responsibilities, you will help create a seamless and enjoyable experience for our guests, ensuring they leave with a positive impression of our hotel.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:human.resources@sheratonsandiegohotel.com.

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

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