Customer Service Representative

4 weeks ago

Hibbing, United States Mesabi Control Engineering Full time
This is a salaried position and is scheduled to work Monday - Friday, 8am to 5pm, with a one hour paid lunch.

Job Summary: Provides sales department with customer support, knowledge of products, aids in communication and problem solving. Responsible for sending out customer quotes and conducting follow ups.

Essential Job Functions

  • Ensure customers receive accurate, correct, and proper product quotes, information, and materials.
  • Respond to customer needs in a timely, respectful, and diligent manner.
  • Report and help resolve any customer complaints or issues.
  • Maintain all required records clearly, accurately, and completely.
  • Follow all department procedures, processes and instructions set forth by the customer service manager.
  • Follow all corporate policies and procedures and support management decisions.
  • Communicate with other departments as required.
  • Perform work in a safe manner and follow all safety guidelines/procedures.
  • Domestic and international travel could be required and include weekends depending on the project and if needed.
  • Other related duties as assigned and deemed necessary by supervisor.
Knowledge, Skills and Abilities Required for Entry Level
  • Regular and reliable attendance.
  • Ability to communicate, in English, effectively and clearly by both verbal and written means.
  • Technical, mechanical, and industrial knowledge needed to include blueprint reading.
  • Experience preparing a wide variety of reports, spreadsheets and documentation using Microsoft Office Products such as Excel, Word, PowerPoint, and Outlook.
  • Work effectively with fellow employees, independently, under pressure, and with accuracy.
  • Establish priorities and complete assignments efficiently with excellent attention to detail.
  • Dependability under both supervised and unsupervised conditions.
  • Professional phone and email etiquette.
  • Must be organized, thorough and have good follow through.
  • Ability to sit for long periods of time and multi-task throughout the day.
  • Must pass a pre-employment physical, drug and background test.
Minimum Qualifications for Application
  • High School Diploma or GED with 4-6 years' experience in an industrial customer service environment
  • or 2 year Associate's Degree
Preferred Qualifications
  • Knowledge of Epicor or similar ERP system.
  • Experience in Lean Manufacturing.

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