Technical Support Analyst

4 weeks ago

New York, United States Visionaire Partners Full time

Technical Support Analyst

This is an exciting opportunity for a sharp Technical Support Analyst / Help Desk Analyst to join a dynamic organization where you can make an impact. RESPONSIBILITIES: Approximately 25% to 40% of your time will be in-person support, and 60% to 75% will be phone support for our other locations Triage Level II and Level III Incident and Service Request tickets Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network Resolve Level l Incident and Service Request tickets Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system Interface effectively with IT infrastructure, security, applications management, database, and governance personnel Obtain a strong knowledge of IT Security Policies, Processes, and Procedures Adhere to and execute IT Security Policies, Processes, and Procedures Write and update knowledge-base articles Actively contribute to IT's Continual Service Improvement efforts Ability to complete multiple simultaneous projects and support tasks promptly Perform other duties or special projects as assigned This is a 12-month contract position with the potential option to extend in Lemon Grove, CA. However, sometimes there is project work where you may have to travel to another location in the area or another state to assist. You must be able to work flexible hours as needed and be on call or work some weekends. This is an excellent opportunity to make an impact and take your career to the next level. REQUIRED SKILLS: 3+ years of technical support experience Windows support MS Office support Active Directory Network support and troubleshooting Able to image/configure an out-of-the-box PC Able to re-image PCs and install approved apps and systems access Strong working knowledge of email spam filtering tools Able to validate that a PC is fully encrypted Software and hardware support Strong deskside support experience Excellent customer service and communication skills Strong documentation skills Ability to work flexible hours as needed and be on call or work some weekends Ability to travel to other offices as required for special projects Must have a valid driver's license and a clean driving record Must own a reliable vehicle Must be able to transport IT equipment between offices Must be able to use your cell phone for work calls and texts Ability to pass a complete background check and drug test (excluding marijuana) PREFERRED SKILLS: Cisco UCM Cloud Must be authorized to work in the U.S./Sponsorships are not available

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