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Quality Assurance Analyst

2 months ago

Warren, United States The Ladders Full time
MSIG North America continues to grow

At the direction of the QA Team Lead, project manager, or IT manager, the Quality Assurance Analyst is responsible for the planning and execution of system functional testing, related data analysis, and user acceptance testing coordination and support. Testing can be in support of production defect analysis to determine root cause, large and small enhancement projects, and regression testing associated with existing legacy applications, and Guidewire Suite applications including Underwriting Management, Policy Center, Billing Center, and Claim Center.

Test execution and planning may be manual test cases or automated test cases, working with a developer in Selenium or similar automated test tools. Documentation of test strategies, test plans, and results using MS Word, MS Excel, can be expected.

Essential Functions:

  • Reviews, analyzes, and evaluates business requirements, and develops test strategies and detailed test cases to ensure system functions per requirements.
  • Ability to work directly with Insurance business staff from Claims, Underwriting, Accounting, State Filings, and Premium Operations departments to assist with user acceptance tests they are assigned.
  • Documents test results in a traceability matrix to ensure system functions are adequately tested to the specific system enhancement or functional change.
  • Communicates issues and verifies issue resolution.
  • Provides testing progress and status reporting to project management.
  • Assists in assembling test team members from functional areas as needed for user acceptance testing.
  • Effectively applies company Agile project methodology and enforces project standards.
  • Ensures that assigned issues are driven to conclusion.
  • Performs other duties as assigned.
Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Problem Solving - Identifies root causes and resolves problems in a timely manner.
  • Teamwork - Balances team and individual responsibilities.
  • Judgment - Makes timely and sound decisions.
  • Planning/Organizing - Prioritizes and plans work activities.
  • Quality - Demonstrates accuracy and thoroughness.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.
  • Innovation - Displays original thinking and creativity
Education and Experience Required:

Diploma/Degree & Experience
  • Bachelor's Degree or equivalent work experience required.
  • 6+ years' experience software testing
  • 5+ years Commercial Property & Casualty insurance products experience including Commercial Auto, General Liability, Workers' Compensations, and Property lines.
  • Experience with processes and systems supporting Claims, Billing, and Underwriting functions.
  • Proficient in test design and test execution tasks.
  • Strong analytical and critical thinking; has the ability to think outside of the box.
  • Prior completion of the following Guidewire Training Modules and/or certifications is highly preferred. Will consider candidates who commit to complete additional Guidewire curriculum for the Quality Assurance Analyst role within first 6 months:
    • Base Curriculum Overview - Consisting of Cloud, SurePath, Implementation Tools, & Testing Framework
    • Completion of InsuranceSuite Analyst Associate Exam
    • Recent Guidewire certifications, or related work experience in Hakuba, Jasper releases
  • Guidewire suite software experience and Guidewire cloud environment is preferred.
    • BillingCenter
    • PolicyCenter
    • ClaimCenter


It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group
It is the policy of MSIG-NA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG-NA will provide reasonable accommodations for qualified individuals with disabilities.