Computer Support Coordinator

3 weeks ago


Oakland, United States Search Pros Inc Full time
Duties: 100% ONSITE
This position will assist with support as needed to ensure problem resolution is provided in a timely minor and that tickets are acknowledged and responded to within the defined SLA for the Helpdesk. This position will also assist with imaging and management of laptops and desktops for imaging, software installs and updates.

The responsibilities may also include:
Develops and maintains network management procedures such as: Electronic Mail Administration Procedures, End-User Network Data Storage Allocation Guidelines , Data Backup and Archive Procedures, Network Troubleshooting Guides, Network Problem Callout and Escalation Guidelines, etc.
Controls security of computer-related equipment and provides protection of end user data integrity; maintains Asset Inventory & Utilization Database of all computer-related equipment.
Prepares and executes workstation relocation plans for workgroup moves.
Operates an Administrative computing Help Desk; coordinates responses to user help calls; monitors end-user help calls to receive, analyze and implement solution to requests for support from end users.
Maintains network resource location lists (Printer Locations/Corresponding Queues, Network Drive Locations and Uses, etc.) .
Designs project automation plans including requirement analysis, evaluation of new hardware
and software for applicability to project requirements, promotion of hardware/software standardization across user base .
Troubleshoots and resolves Administrative network problems including network communications routing, data access, printing, and general administrative application areas.
Monitors the daily operations of the network.
Acts as project coordinator for projects as assigned .
Provides backup coverage for Computer Support Coordinators during scheduled days off, vacations, etc .
Keeps current on latest developments in hardware and software provided by manufacturers and prepares upgrade and migration plans to take advantage of technology advancements.
Prepares and executes desktop software migration strategies to replace major operating systems and/or application programs on a global basis .
Ability to pass Background and Drug Screen if Required by Client.
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