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What you'll bring to the team:

• Lead VIP groups through the resort, providing an exceptional, luxury experience tailored to their preferences and requirements
• Assist with a variety of Premium Services needs across the Resort, including but not limited to: VIP Tours, Birthday and Welcome Package deliveries, Waterpark Cabana services, special events, and any other Premium Services offerings.
• Collaborate with various departments to plan and execute VIP Experience Events in alignment with park events.
• Maintain excellent VIP guest service, both internal and external, by networking within the resort and establishing relationships with other departments to anticipate and fulfill future VIP needs.
• Book VIP Experiences, ensuring compliance with PCI regulations and converting inquiries into successful sales.
• Recognize all aspects of the resort to deliver outstanding VIP experiences, identify group needs, and plan customized itineraries.
• Act as an ambassador for the resort, staying informed about key LEGOLAND information to entertain and educate VIP guests.
• Prepare for and deliver VIP Experience Events while adhering to VIP standards, ensuring high feedback scores from attending VIP guests
• Research VIP groups to understand their preferences and limitations, creating tailored experiences that include attractions, restaurants, and other amenities.
• Record all VIP financial transactions and maintain a database of group expenditure records.
• Adhere to the company's TIPs policy and procedure to provide a safe and enjoyable environment for guests.
• Ensure that daily resort operations are not hindered by VIP group activities.
• Respond promptly and professionally to VIP Experience inquiries through email and telephone contact.
• Serve as a booking agent, converting inquiries into sales and efficiently booking all VIP Experiences.

• Previous experience in a customer service role, preferably in a luxury hospitality environment.
• Exceptional communication and interpersonal skills with a strong ability to engage and connect with guests.
• Excellent organizational and multitasking abilities to manage multiple VIP groups and events simultaneously.
• Knowledge and passion for LEGOLAND Florida Resort and its attractions.
• Strong problem-solving skills and the ability to make quick decisions while maintaining a high level of professionalism.
• Proficiency in computer systems and booking platforms.
• Ability to work flexible hours, including weekends and holidays, based on operational needs.
• Must be able to stand, walk, and navigate the resort for extended periods, and in varying weather conditions
• Must possess a valid driver's license.

Education:

High school graduate or General Education Degree (or equivalent education and experience) is preferred.