Director Learning Experience Design

7 years in L&D focused on Adult Learning
Expertise in instructional design, program and curricula development
Knowledge of adult learning principles, learning best practices, learning technology and innovation
Experience designing and delivering learning in a variety of modalities; experience with a variety of instructional design and video editing tools
Experience with a LMS and other learning technology
Strong collaboration, communication, influence, and consulting skills
Ability to lead and motivate a team, coaching and feedback skills
Experience with authoring tools, such as Articulate 360, Camtasia, Vyond, or similar
Responsibilities

The Learning Experience Design Director leads a dynamic team to design, develop, and deliver innovative learning experiences that empower frontline employees across various functions, including field operations, sales, and call centers
The role involves collaborating with subject matter experts and training program managers applying design thinking methodologies and optimizing learning content
Lead a team of Learning Experience Designers focused on high accountability, execution, and best-in-class learning solutions
Define and articulate vision for the learning experience design function
Collaborate with business leaders and training program managers to align learning solutions with organizational performance metrics
Drive a culture of continuous improvement in learning design methodologies
Oversee the end-to-end design and development of learning solutions, ensuring they meet the needs of frontline employees
Establish design thinking, agile and lean processes to design and development projects
Utilize customer feedback and data to enhance the effectiveness of learning experiences
Work closely with training program teams throughout the process to identify metrics for assessing learning effectiveness and continuous program improvement
Implement criteria that drive content modality, authoring tools, and prioritization
Establish an approach to content curation vs content creation
Identify, assess, and integrate emerging trends in learning and development platforms, tools, and experiential learning to enhance employee training programs
Leverage generative AI to accelerate development projects
Qualifications

12+ years of experience with L&D
7 years in L&D focused on Adult Learning
Expertise in instructional design, program and curricula development
Knowledge of adult learning principles, learning best practices, learning technology and innovation
Experience designing and delivering learning in a variety of modalities; experience with a variety of instructional design and video editing tools
Experience with a LMS and other learning technology
Strong collaboration, communication, influence, and consulting skills
Ability to lead and motivate a team, coaching and feedback skills
Experience with authoring tools, such as Articulate 360, Camtasia, Vyond, or similar
Responsibilities

The Learning Experience Design Director leads a dynamic team to design, develop, and deliver innovative learning experiences that empower frontline employees across various functions, including field operations, sales, and call centers
The role involves collaborating with subject matter experts and training program managers applying design thinking methodologies and optimizing learning content
Lead a team of Learning Experience Designers focused on high accountability, execution, and best-in-class learning solutions
Define and articulate vision for the learning experience design function
Collaborate with business leaders and training program managers to align learning solutions with organizational performance metrics
Drive a culture of continuous improvement in learning design methodologies
Oversee the end-to-end design and development of learning solutions, ensuring they meet the needs of frontline employees
Establish design thinking, agile and lean processes to design and development projects
Utilize customer feedback and data to enhance the effectiveness of learning experiences
Work closely with training program teams throughout the process to identify metrics for assessing learning effectiveness and continuous program improvement
Implement criteria that drive content modality, authoring tools, and prioritization
Establish an approach to content curation vs content creation
Identify, assess, and integrate emerging trends in learning and development platforms, tools, and experiential learning to enhance employee training programs
Leverage generative AI to accelerate development projects
Director Learning Experience Design

Location...

Plano, TX, US, 75024

Brand: Altice USA

Requisition #: 4240

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Learning Experience Design Director leads a dynamic team to design, develop, and deliver innovative learning experiences that empower frontline employees across various functions, including field operations, sales, and call centers. The role involves collaborating with subject matter experts and training program managers applying design thinking methodologies and optimizing learning content.

Responsibilities
Lead a team of Learning Experience Designers focused on high accountability, execution, and best-in-class learning solutions
Define and articulate vision for the learning experience design function
Collaborate with business leaders and training program managers to align learning solutions with organizational performance metrics
Drive a culture of continuous improvement in learning design methodologies
Oversee the end-to-end design and development of learning solutions, ensuring they meet the needs of frontline employees
Establish design thinking, agile and lean processes to design and development projects
Utilize customer feedback and data to enhance the effectiveness of learning experiences
Work closely with training program teams throughout the process to identify metrics for assessing learning effectiveness and continuous program improvement.
Implement criteria that drive content modality, authoring tools, and prioritization.
Establish an approach to content curation vs content creation
Identify, assess, and integrate emerging trends in learning and development platforms, tools, and experiential learning to enhance employee training programs
Leverage generative AI to accelerate development projects

Qualifications
12+ years of experience with L&D
7 years in L&D focused on Adult Learning
Expertise in instructional design, program and curricula development
Knowledge of adult learning principles, learning best practices, learning technology and innovation
Experience designing and delivering learning in a variety of modalities; experience with a variety of instructional design and video editing tools
Experience with a LMS and other learning technology
Strong collaboration, communication, influence, and consulting skills
Ability to lead and motivate a team, coaching and feedback skills
Experience with authoring tools, such as Articulate 360, Camtasia, Vyond, or similar

#LI-DR1

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Plano

Nearest Secondary Market: Dallas

Company information
At Altice USA, we believe in the power of connections. With a relentless focus on innovating for the future, our products and services bring people closer together and connect them to the things that matter most, faster and more simply than ever before.Through our Optimum brand, we deliver high-speed broadband, mobile, entertainment, and voice services delivered to nearly million residential and business customers across 21-states; around-the-clock news content from our Altice News networks: Cheddar News, News 12 and i24NEWS; and advanced advertising powered by a4 Advertising.In addition, we are committed to supporting the communities we serve through various initiatives including providing access to reliable, high-speed internet, technology, programs that help students strengthen STEM, digital wellness and digital literacy skills, and more.
Company Specialties:
Telecommunications, Media, Entertainment, Broadband, and Wireless Technology

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