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Technical Analyst II

2 months ago

Las Vegas, United States Sunrise Hospital Full time

Description

Hourly Wage Estimate: $27.16 - $42.11 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Tech Analyst II with Sunrise Hospital you can be a part of an organization that is devoted to giving back

Benefits

Sunrise Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Sunrise Hospital family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Tech Analyst II to help us reach our goals. Unlock your potential

Job Summary and Qualifications

The Technical Analyst II (TAII) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software.

GENERAL RESPONSIBILITIES

Effectively works with customers, Service Desk and Technical Services personnel

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Mentors, trains and supports entry-level technical analysts

Installs and repairs facility and division ITG equipment and software per HCA and ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

Logs and tracks problems; reviews problem tracking databases

Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

Aids and trains users on division and facility technology

Performs preventative maintenance Performs facility-based moves, adds, and changes (MACs), as needed

Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

Provides product / application Expertise (SME) for one or more systems.

Works as project lead, independently managing local projects.

Provides 24x7 on-call support based on division IT staff rotation

Maintains and protects confidentiality regarding all aspects of patient care and employee information

Adheres to Code of Conduct and Mission & Value Statement

KNOWLEDGE, SKILLS & ABILITIES:

Required:

3+ years of general work experience (IT or healthcare experience preferred).

Comfortable with scientific method of hypothesis testing

Curiosity, strong pattern recognition, willing to challenge assumptions

Manages and prioritizes workload

Demonstrates ability to multi-task

Possesses strong analytical skills

Demonstrates a customer orientation; strength in analytical, math, and reasoning skills

Effectively communicates verbally and in writing

Possesses proficiency in MS Office applications

Provides onsite technology support on projects

Must be able to drive to assigned sites to complete work

Must be able to travel to remote facilities. (air/vehicle travel)

EDUCATION: Bachelors Degree in Information Systems preferred or equivalent work experience

ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you We are reviewing applications for our Tech Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.