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About OneSchema
At every company, there's someone whose most painful job is wrangling CSV files in Excel. OneSchema ( oneschema.co ) makes cleanup of messy CSVs 10x faster ( demo ). Our product is a smart spreadsheet that makes data cleansing as simple as a few clicks. Our vision is to automate the “long tail of ETL” processes that today are painstaking, manual, and repetitive. We get our customers out of spreadsheets and back to the meaningful, creative work they love.
We are backed by top investors including General Catalyst, Sequoia Capital, and Y Combinator.
And as a rapidly growing seed-stage company, every team member has the chance to have a major impact on our business. Compensation is competitive, and includes substantial equity ownership.
If you thrive when given a great degree of ownership and enjoy a trusting, casual, growth-minded environment alongside highly driven teammates, this could be a perfect fit.
About the role
As a founding member of our Customer Engineering team, you will be the voice of our customer and go 0 to 1 on our most important customer success initiatives. With a deep understanding of developer tools and a passion for problem-solving, you’ll work closely with our strategic customers to ensure they get the most value from the OneSchema product.
You’ll own the process of securing the technical win with customers in the sales process. You will conduct technical demos, debug customer issues, and work cross-functionally with Account Executive and Engineers to give customers a best-in-class experience. Many of our prospective customers have technical questions, so you’ll need to become an expert on the product and be comfortable learning new technical concepts quickly.
You'll report directly to the Chief Executive Officer and also collaborate closely with our CEO, product, engineering, and solutions engineering teams. Because we are a highly collaborative, close-knit team, our entire engineering team works from our office 5 days a week in downtown San Francisco.
What you’ll do
Serve as the primary technical point of contact for our users in the sales process.
Own the onboarding of customers and ensure their success in implementing OneSchema.
Tackle technical limitations or opportunities in OneSchema that need solving via code (e.g. a bug, a missing feature, etc.) or partner with our product engineering teams to tackle the problem.
Be a thought partner to OneSchema customers to help them build out complex data import workflows for new products and use cases
Create technical content to demonstrate best practices (e.g. documentation, demos, sample apps, etc.)
Work alongside customers to drive product adoption and identify opportunities for optimizations that create the best solution for their needs.
Work side by side with customers to identify new use cases, advocate for their needs, and ensure their feedback continuously improves the core OneSchema product.
Continuously evolve best practices to improve technical product adoption and customer engagement throughout the post-sale and renewals process.
Who you are
3+ years experience in a technical customer-facing role (e.g. Technical Founder, Deployed Engineering, Customer Success Engineer, Technical Account Manager, Solutions Engineer)
Strong engineering background, preferred in fields like computer science, software engineering, data science, or data engineering
Experience building web applications with React, SQL, Javascript, and APIs Highly technical and customer-obsessed, with a solutions-first mindset
Proven capability to address technical concerns and provide solutions in real-time discussions with customers
Able to navigate and solve open-ended technical challenges in dynamic environments
Benefits
Competitive compensation with meaningful stock options
Medical, Dental and Vision plans
Daily lunch in office
Quarterly wellness budget
401k
Unlimited PTO and sick days
Parental leave
Professional development budget
Mentorship from engineering leaders
For this role, the estimated base salary range is between $110-$140k. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages, health, dental and 401(k) contributions that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission.
OneSchema is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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