Customer Service Lead

5 months ago


Manteca, United States Bass Pro Shops Full time

Pay Range: $20.00 - $25.50

POSITION SUMMARY:

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

ESSENTIAL FUNCTIONS:

  • Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
  • Provides daily direction to the associates within the department.
  • Prepares to-do / Task lists.
  • Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
  • Insures a pleasant and productive shopping experience for all customers.
  • Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
  • Resolves customer and associate opportunities with GSM / DM and HR Manager.
  • Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
  • Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
  • Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
  • Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
  • Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
    • identifying and evaluating customers' needs,
    • making product recommendations based off of this analysis,
    • promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
  • ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or equivalent
  • Experience: 2 to 4 years in Retail Sales
  • Supervisory experience is a plus
KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to calculate figures and amounts such as discounts, commissions, and percentages
  • Ability to read and analyze certain reports
  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
  • Ability to conduct meetings and presentations to groups
  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
TRAVEL REQUIREMENTS:
  • N/A
PHYSICAL REQUIREMENTS:
  • Constantly stand and/or walk during shift
  • Occasionally ascend or descend ladders, stairs, ramps, etc.
  • Constantly communicate with others to exchange information
  • Occasionally repeat motions that may include the wrists, hands and/or fingers
  • Occasionally operate machinery and/or power tools
  • Occasionally operate motor vehicles or heavy equipment
  • Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
  • Occasionally work in tight and confined spaces
  • Occasionally work in noisy environments
INDEPENDENT JUDGEMENT:
  • Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more


Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops

  • Manteca, California, United States Jiffy Lube Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Jiffy Lube. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our guests.Key ResponsibilitiesProvide personalized service to guests, understanding their...


  • Manteca, California, United States Jiffy Lube Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Jiffy Lube. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and providing world-class service to our guests.Key ResponsibilitiesProvide personalized service to guests, understanding their automotive needs...


  • Manteca, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact...


  • Manteca, United States Signarama Full time $18 - $20

    Customer Service/Graphic Design Associate:We have a unique opportunity for someone who wants to grow their career in Customer Service and Design while working all aspects of Production and Sign installation. Come join the Signarama Manteca team and impact local businesses for their signage branding needs. This individual will be responsible for providing...


  • Manteca, California, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing top-notch service to our customers. Your duties will include registering sales on assigned cash registers, recommending items for sale, and providing...


  • Manteca, California, United States Chevron Stations, Inc. Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Chevron Stations, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Maintain a positive and...


  • Manteca, California, United States Delicato Family Wines Full time

    Job Title: Customer Service RepresentativeDelicato Family Wines is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Supply Chain department, you will be responsible for ensuring efficient and timely end-to-end customer order management.Key Responsibilities:Maintain a positive and professional attitude towards...


  • Manteca, California, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemClean, prepare, and maintain the front of...


  • Manteca, California, United States Delicato Family Wines Full time

    Job Title: Customer Service RepresentativeDelicato Family Wines is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Supply Chain department, you will be responsible for ensuring efficient and timely end-to-end customer order management.Key Responsibilities:Maintain a positive and professional attitude towards...


  • Manteca, California, United States Chevron Stations, Inc. Full time

    Job Summary:We are seeking a highly skilled and courteous Customer Service Representative to join our team at Chevron Stations, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, vendors, and community.Key Responsibilities:Maintain a professional and courteous demeanor at all times,...


  • Manteca, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers...


  • Manteca, California, United States U-Haul Full time

    U-Haul Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they...


  • Manteca, California, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting U-Haul's products and services.Key ResponsibilitiesAssist customers with...


  • Manteca, United States Delicato Family Wines Full time

    Work Location Delicato Vineyards Manteca Position Purpose As part of the Supply Chain team, this Customer Service Representative works under minimal supervision and cross-functionally with Sales, Marketing, Compliance and other Supply Chain departments to ensure efficient and timely end-to-end customer order management. This position ensures the smooth...


  • Manteca, California, United States Ulta Beauty Full time

    Ulta Beauty Guest Coordinator RoleAs a Guest Coordinator at Ulta Beauty, you will be responsible for providing exceptional customer service and ensuring a seamless salon experience for our guests. Key responsibilities include acknowledging all customers within 30 seconds of entering the salon, informing guests of current promotions, and providing...


  • Manteca, California, United States Mister Car Wash Full time

    Join Mister Car Wash TeamWe are seeking a highly motivated and customer-focused Guest Service Specialist to join our team at Mister Car Wash. As a Guest Service Specialist, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our operations.Key...


  • Manteca, California, United States Chevron Stations, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Chevron Stations, Inc.About the Role:Maintain a professional and courteous demeanor when interacting with customers, co-workers, vendors, and the community.Adhere to CSI image standards by maintaining a neat appearance and good personal hygiene.Support and follow...


  • Manteca, California, United States Manteca USD Full time

    About Manteca USDManteca Unified School District is a dynamic and diverse community that values creativity, critical thinking, and collaborative communication. Our district spans over 113 square miles, serving 23,600 students and 3,000 staff members across 30+ schools. We offer a range of traditional and alternative educational settings, catering to students...


  • Manteca, California, United States BBSI- Modesto Full time

    Job SummaryAs a Customer Service Representative at BBSI-Modesto, you will play a vital role in ensuring the smooth operation of our dispatch team. Your strong communication skills and attention to detail will enable you to effectively manage drivers, clients, and routes, ensuring timely and efficient delivery of goods.Responsibilities:Manage and track driver...


  • Manteca, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 255 Northgate Dr, Manteca, California 95336 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...