Sr Counselor-Administrative Referral

2 weeks ago

Cleveland, United States Medical Mutual of Ohio Full time

Employee Services has the immediate need for a full-time Senior Counselor, Administrative Referral. The Counselor will provide telephonic support, coaching, training, resource coordination, and case management for our EAP members who are interested in professional development or have been referred via the Administrative Referral Program. This is a hybrid position, and the successful candidate may provide onsite support or training to client organizations and must have the ability to work in our Brooklyn, OH office as needed to see our members face to face. Responsibilities also include conducting telephonic triage, assessment, providing in the moment support and coordinating resources, seeing members for brief solution focused therapy and referral.

Masters degree is the minimum academic requirement.

PHR/SPHR or SHRM-CP/SCP preferred.

The successful candidate must have an active, current, and unrestricted Behavioral Health Clinician license in the state of Ohio.

Employee Services, a subsidiary of Medical Mutual of Ohio, is the nations most comprehensive employee assistance program (EAP), delivering more than twice the benefits and services to our Clients than competitors. In addition to extensive benefits for employee members, we also offer a broad suite of services to human resource managers and supervisors. Employee Services has more than 35 years of employee assistance expertise to virtually every industry sector, including government and public safety, health care, education, and non-profit organizations.

Responsibilities:

Provides professional development coaching and training to Members.

Coordinates and completes case management of Administrative Referrals.

Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns and HR practice policy.

Conducts telephonic triage and assessment on issues including behavioral health, substance abuse, relationship, and work-life, to members and coordinates resources.

Consults with service providers to make referrals and complete session authorizations, follows cases to completion.

Orients, trains, mentors, assists, and provides feedback to Counselors, Administrative Referral.

May provide guidance to staff in the absence of Manager.

Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.

Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.

Makes clinical determinations in adherence with Company risk policy and in the member and Companys best interest.

May participate in staffing matters such as interviewing and recommendations for hire, provides input regarding performance and training and development of staff.

Qualifications:

Masters degree in behavioral health field (social work, psychology, counseling, or related field) with 7 years post degree experience

PHR/SPHR or SHRM-CP/SCP preferred.

Current Behavioral Health Clinician license in the state of Ohio

Employee Services has an immediate need for a full-time Senior Counselor, Administrative Referral. The Counselor will provide telephonic support, coaching, training, resource coordination, and case management for our EAP members who are interested in professional development or have been referred via the Administrative Referral Program. This is a hybrid position, and the successful candidate may provide onsite support or training to client organizations and must have the ability to work in our Brooklyn, OH office as needed to see our members face to face. Responsibilities also include conducting telephonic triage, assessment, providing in the moment support and coordinating resources, seeing members for brief solution focused therapy and referral.

About Employee Services:

Employee Services is a subsidiary of Medical Mutual of Ohio and its family of companies:

Employee Services currently serves 2000 employer groups and over 1,300,000 members. In addition to our absolute commitment to providing the broadest menu of employee assistance benefits, we are dedicated to providing the very highest level of service to employee and family members who we serve. Our high member satisfaction and renewal rates stand in strong testimony to our commitment. Every year for the last dozen years, our EAP has earned a 98 % Member satisfaction and 96% Client renewal rate.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Title: Sr Counselor-Administrative Referral

Location: OH-Brooklyn

Requisition ID: 2400099

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