Eligibility Services Supervisor

3 weeks ago

Windsor Locks, United States State of Connecticut Full time
Introduction

Are you a current Statewide employee with six months of service? Do you have seven (7) years of experience in determination of client eligibility for public assistance? If so, we invite you to apply to Eligibility Services Supervisor position today

The State of Connecticut, Department of Children and Families (DCF) - Revenue Enhancement Division (RED)'s - is accepting applications for one (1) full-time Eligibility Services Supervisor position in Hartford, CT.

The Revenue Enhancement Division (RED)'s mission is to maximize Title IV-E federal reimbursement for child welfare services for the State of Connecticut's Department of Children and Families (DCF), as well as maintain medical eligibility for children associated with DCF.

The Eligibility Services Supervisor is as essential in supporting the public health and safety activities performed by DCF, as it is responsible for establishing the IV-E eligibility status for DCF committed youth receiving services through its Prevention Services program. The Eligibility Services Supervisor oversees the unit responsible for determining client eligibility for claiming federal reimbursement under Title IV-E of the Social Security Act and revenue maximization. This role is crucial for determining whether children in care can be claimed under IV-E and the direct impact on federal revenue.

Position Highlights: PCN 96647

  • Full-time; 1st Shift
  • Monday - Friday; 40 Hours/week
  • 1st Shift; 8:30 am - 3:20 pm
In your role as an Eligibility Services Supervisor, you will have the opportunity to:
  • Schedule, assign, oversee and review work of staff;
  • Provide staff training and assistance including identifying, planning and implementing training;
  • Conduct performance evaluations;
  • Determine priorities and plan unit work;
  • Establish and maintain unit procedures;
  • Develop or make recommendations on development of policies and standards;
  • Act as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Prepare reports and correspondence;
  • Consult with and direct staff in difficult, unusual and/or complex case resolution;
  • Implement personnel policies and procedures;
  • Perform related duties as required.
What we can offer you:
  • View our new State Employee Benefits Overview page
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees
  • The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked one of the best Employers of 2023 - State of CT receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
About the Department of Children and Families:

Caring, healing and teaching -partnering with children, families and communities to build hope and create opportunities.

We believe that:
  • Children and adolescents with serious emotional disorders can lead productive and satisfying lives.
  • Children, youth and their families have the right and responsibility to participate in their treatment.
  • No child will be refused treatment based on their ability to pay for services.
  • Our services work best when integrated with community care.
About the Albert J. Solnit Children's Center:

At the Albert J. Solnit Children's Center, we treat our youth and each other with dignity and respect. It is in this relational, cultural and gender sensitive surrounding that our therapeutic milieu is based. Interdisciplinary teams develop, implement and continually assess individualized treatment plans.

Solnit - South Campus is a state-administered Psychiatric facility for Connecticut's children who are under the age of eighteen, located on a 67-acre campus overlooking the Connecticut River in Middletown, CT. The center provides comprehensive care to children and adolescents with severe mental illness and related behavior and emotional problems who cannot be safely assessed or treated in a less restrictive setting.

The campus includes: Four coed hospital units, three female adolescent Psychiatric Residential Treatment Facility cottages (PRTF), two schools, an indoor pool, playgrounds, ball field, two gyms, recreation rooms, and outdoor picnic area.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE WITH APPLYING:

Please read or watch our Applicant Tips on How to Apply

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of government (i.e., Executive, Legislative, Judicial) to the other.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applications may be considered.
  • Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.
  • For assistance in applying, please visit our 'Applicant Tips on How to Apply' page.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
  • Revised Master Application Tutorial: Click Here
  • Read through this helpful link to prepare for your interview.
Connect With Us:
  • If you have any questions pertaining to this recruitment, please contact Rocky Young at rocky.young@ct.gov and reference the recruitment number.
  • Follow the State of Connecticut on LinkedIn.
PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Children and Families and Social Services this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

EXAMPLES OF DUTIES
  • Schedules, assigns, oversees and reviews work of staff;
  • Provides staff training and assistance including identifying, planning and implementing training;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Prepares reports and correspondence;
  • Consults with and directs staff in difficult, unusual and/or complex case resolution;
  • Implements personnel policies and procedures;
  • Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
  • Considerable knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • available community support and social services resources;
    • Eligibility Management System;
  • Knowledge of personnel policies;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in the determination of client eligibility for public assistance.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

NOTE: For state employees this experience is interpreted at the level of an Eligibility Services Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
PREFERRED QUALIFICATIONS
  • Experience with all federal Title IV-E eligibility and determination policies.
  • Experience interpreting and applying relevant agency policies and procedures as it pertains to Title IV-E foster care, adoption, sub-guardianship, and prevention services.
  • Experience with all guidance and regulations associated with Title IV-E, Family First Prevention Services Act, and The Adoption Assistance and Child Welfare Amendment of 1980 of the Social Security Act.
  • Experience leading a team and ensuring timely and effective processing of assigned case load work related to determining eligibility for IV-E foster care, adoption, sub-guardianship, and prevention services.
  • Experience communicating and providing guidance to staff and colleagues.
  • Experience with upholding a professional relationship with intergovernmental programs and agencies associated with IV-E eligibility.
  • Experience with leading team trainings, implementing business workflows, and acting as a liaison between program needs and direct supervisor.


ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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