Customer Service Representative

2 weeks ago

St Louis, United States DH Pace Full time

Overhead Door Company of St Louis™, a DH Pace Company, Inc. is seeking to hire a Customer Service Representative in St. Louis, MO We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company We offer opportunities for advancement and promotions

Position Overview:

  • Answer and direct incoming calls appropriately using a pleasant, professional demeanor.
  • Work with the customer to understand their need and schedule appropriate service.
  • Perform a wide variety administrative and office support activities for the department/division by utilizing various software platforms.
  • Data entry to include creating, reviewing, and comparing job ticket information.
  • Additional responsibilities as assigned.
  • Schedule: Monday - Friday, 8:00am - 5:00pm, with some Saturdays.
Qualifications:
  • One (1) year of customer service experience, or administrative work preferred
  • Must have proven experience in a fast-paced environment, a strong attention to detail and extraordinary written and verbal communication skills.
  • Eager to train motivated individuals
  • Previous experience in customer service, receptionist, retail, administrative assistant, or billing offers great transferable skills for this position
Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 yearsWe have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Our benefit offerings include:
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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