Rep 1 Customer Support
3 weeks ago
**Rep 1 Customer Support (TS04)**
**Req #** 22122652 **Location** Houston, Texas, United States **Job Category** Customer Service **Date posted** 02/18/2022 **Core Job Functions & Responsibilities** : * The analysis and placement of all product orders requested by Sales personnel and external customers
* Tracking of orders and communication with sales and clients
* Regular engagement with external manufacturing and logistics partners
* Report production as requested by management
* Training of Sales personnel on company process surrounding product logistics and inventory
* Auditing of Sales rep and customer stock
* Order reconciliations in partnership with company Controllers
* Answer all incoming calls promptly and manage them effectively and efficiently.
* Secondary interface with patients, health care professionals, and Account Executives.
* Expert in Bardy Diagnostics system portal.
* Responsible for processing patient enrollments.
* Responsible for account follow up for patient activations or additional information.
* Responsible for assisting with re-educating practices and customers via phone when regarding system, process, or procedure changes.
* Proactively communicate with practices and Account Executives regarding delays in patient enrollment or when information is needed to proceed with enrollments.
* Document all calls or correspondences.
* Handle emails/voicemails as assigned.
* Demonstrate empathy and decrease customer tension.
* Promote the value of Bardy Diagnostics cardiac monitoring to decrease cancellations or early discharges.
* Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
* Exhibit a high sense of urgency.
* Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
* Works to achieve the daily Customer Experience Teams quality and productivity goals.
* Other duties as assigned.
* High School diploma or equivalent
* Bachelors Degree and/or equivalent work experience in healthcare
* 1-2 years of experience in a call center or customer service position preferred
* Inside sales and account management experience preferred
* Experience with cardiac devices preferred
* Knowledge of medical terminology preferred
* Excellent multitasking and organization skills
* Excellent verbal and written communication skills
* Computer skills including proficiency in MS Office
* Knowledge of multi-line telephone system
* Excellent customer service skills when interacting with all internal and external clients
* Bilingual is a plus
* Patience, professionalism, excellent phone etiquette
**Address**
Explore this location **Join Our Talent Community**
We're grateful for your interest in a career with Baxter, and would like to get to know you. Joining our Talent Community is a great way to stay connected, learn more about Baxter, and help our recruiters find you if there's an opportunity that aligns with your background, skills and interests.
**Privacy Preference Center**
** Manage Consent Preferences**
Always Active
-
Technical Support Rep
2 weeks ago
Houston, United States ResourceMFG Full timesummary Are you looking for full-time work with a great company?? We have an immediate need! Full-Time Technical Support Reps Needed: 8am-5pm (Monday-Friday) Duties include but are not limited to: Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their...
-
Technical Support Rep
14 hours ago
Houston, United States ResourceMFG Full timesummary Are you looking for full-time work with a great company?? We have an immediate need! Full-Time Technical Support Reps Needed: 8am-5pm (Monday-Friday) Duties include but are not limited to: Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their...
-
Customer Service Rep
1 day ago
Houston, United States Contractor In Charge Full timeJob DescriptionJob DescriptionContractor in Charge is looking to hire a full-time Remote Customer Service Rep to perform customer service and dispatch services for our clients in the essential home service trades. Are you a people person with great communication skills? Do you want a work-from-home job in the recession-proof plumbing, HVAC, electrical, and...
-
Customer Service Rep
1 month ago
Houston, United States Meridian Brick Full time** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01814 Showing 1 location **Job Details** **Description** JOB TITLE: Customer Service Rep DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas largest brick...
-
Customer Service Rep
17 hours ago
Houston, United States Meridian Brick Full time** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01814 Showing 1 location **Job Details** **Description** JOB TITLE: Customer Service Rep DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas largest brick...
-
Customer Service Rep
5 days ago
Houston, United States Petroleum Analyzer Company, LP Full time** Customer Service Rep** **Job Category****:** Sales/Marketing **Requisition Number****:** CUSTO011841 Showing 1 location **Job Details** **Description** PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream. To...
-
Rep 2 Customer Support
14 hours ago
Houston, United States Hill-Rom Holdings, Inc. Full timeBaxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of...
-
Customer Service and Sales Rep
2 weeks ago
Houston, United States Southeastern Marketing Inc Full timeJob DescriptionJob DescriptionNow Hiring for Entry Level Customer Service + Sales Reps with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and...
-
Customer Service Rep
18 hours ago
Houston, United States Texas Quality Plumbing Full time**Texas Quality Plumbing** is currently hiring for a **Customer Service Rep** to help our service technicians complete work for our clients in and around **Houston, TX**. This position earns a **competitive wage** along with excellent benefits. We are **local industry leaders** in this essential trade and **believe that hard work can also be fun**. In...
-
Customer Service Rep
1 day ago
Houston, United States Training and Leadership Consulting Full time**Bilingual Customer Service Rep** We're looking for a entry level bilingual person to help provide our customers with speedy help and answers to their questions and to field general overall office work. Willing to learn **Responsibilities**: - Collaborate with other office staff to assist in managing busy retail office - Update knowledge base and...
-
Territory Sales Associate
1 week ago
Houston, United States Rep-Lite Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Territory Sales Associate (TSA) is a field base sales position, requiring you to work remotely from a home base within a designated geography. The TSA position will have a focus on product training, clinical application, and occasional case support. This includes providing expertise to current customers and...
-
Territory Sales Associate
18 hours ago
Houston, United States Rep-Lite Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Territory Sales Associate (TSA) is a field base sales position, requiring you to work remotely from a home base within a designated geography. The TSA position will have a focus on product training, clinical application, and occasional case support. This includes providing expertise to current customers and...
-
Customer Sales Rep
1 week ago
Houston, United States Dorf Ketal Chemicals Full time**Job Title**:Customer Service Representative **Summary**:Provides highest caliber of customer service and support, in a timely and accurate manner with the appropriate follow-through, to internal and external customers. **Essential Duties and Responsibilities **include the following. Other duties may be assigned. - Receive purchase orders and review them...
-
Bilingual Customer Service and Sales Rep
1 day ago
Houston, United States Southeastern Marketing Inc Full timeJob DescriptionJob DescriptionNow Hiring for Bilingual Customer Service and Sales Rep with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and a...
-
Bilingual Customer Service and Sales Rep
2 weeks ago
Houston, United States Southeastern Marketing Inc Full timeJob DescriptionJob DescriptionNow Hiring for Bilingual Customer Service and Sales Rep with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and a...
-
Customer Service Rep II
2 weeks ago
Houston, United States Callapg Full time**Customer Service Rep II** Job titleCustomer Service Rep II LocationHouston, TX **Customer Service Rep II Summary** This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails...
-
Customer Service Rep
2 weeks ago
Houston, United States Openwork Full time $15Harris County Government Job: Openwork is currently assisting the Harris County Tax Office in their search to fill Customer Service Rep - Cashier (Full Time- Temp to Hire) positions. Worksites are located throughout Harris County. As a Customer Service Rep- Cashier you will be responsible for providing friendly, efficient, and timely front-line customer...
-
Customer Service Rep
24 hours ago
Houston, United States Openwork Full time $15Harris County Government Job: Openwork is currently assisting the Harris County Tax Office in their search to fill Customer Service Rep - Cashier (Full Time- Temp to Hire) positions. Worksites are located throughout Harris County. As a Customer Service Rep- Cashier you will be responsible for providing friendly, efficient, and timely front-line customer...
-
Custom Service 1
6 days ago
Houston, United States TopBuild Full timeWe are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, you'll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. Job Description Service Partners has an opening for a bilingual Customer Service Representative to...
-
Customer Service Rep
1 week ago
Houston, United States Watco Transloading Full time** Customer Service Rep** Location: Houston, TX, US, 77015 Category: Compliance Services **Working at Watco** Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. Were...