Account Manager

2 weeks ago


Cambridge, United States CareerBuilder Full time

Packaging Materials Inc. has an immediate opening for an Account Manager for our manurfacturing facility in Cambridge, Ohio.

The Account Manager

provides product information and customer support to prospective and current customers, increasing sales and marketing initiatives through outbound and inbound customer and prospect calls. The Account Manager provides excellent customer service and problem solving for customers both internally and externally.

Essential Duties and Responsibilities

Develops new accounts through prospecting, networking, cold-calling and referrals

Provides sales support to existing accounts and obtains new orders

Expands the customer base

Develops and maintains solid customer relationships

Communicates the status of orders and customer concerns to sales team and management daily

Maintains and enhances product and technical knowledge in the plastics industry

Follows up on leads and application opportunities

Conducts proactive outgoing sales calls

Develops and maintains effective internal interdepartmental relationships

Coordinates quoting, samples, artwork and development of inquiries for professional and timely response to customers

Analyzes and resolves customer complaints

Contributes to the team

Maintains a high level of professionalism and confidentiality

Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals

Works scheduled shifts with predictable and reliable attendance, adhering to department schedule

Performs various special projects and other duties as assigned

Qualifications

Required

High School Diploma or GED

Two years' customer account management with a track record of obtaining and maintaining sales

Microsoft Office Suite experience

Strong math skills

Preferred

Experience working in a manufacturing environment

Two years of CRM experience, preferably HubSpot

Experience working in an ERP system

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