Service Specialist, Building Automation

4 weeks ago

Houston, United States DAC, Inc. Full time

Description

Service Specialist Position Responsibilities

  • Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
  • Identifies and resolves problems for most types of service calls.
  • Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
  • May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
  • Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Provides technical support to end users and team members when applicable.
  • Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.

Requirements

Sevier Specialist Qualifications

  • Associate degree in Electronics preferred.
  • Experience in the construction environment preferred.
  • Excellent written and verbal communications.
  • Thorough understanding of commercial HVAC mechanical, refrigeration and building systems.
  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
  • Programming skills and proven ability to troubleshoot problems and look for solutions.

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