SCA Cust Care Rep I

4 weeks ago

Syracuse, United States Elevance Health Full time
Anticipated End Date:
2024-08-28

Position Title:
SCA Cust Care Rep I

Job Description:

SCA Customer Care Rep I
Location(s): This is a virtual role, the ideal candidate will be located within 50 miles of one of the following NGS Elevance Health office locations; Syracuse, NY, Denison, TX, or Harrisburg, PA.

Pay: the pay for this position varies by location, is set by the government, and is non-negotiable.

The pay is as follows:
  • Syracuse, NY- $17.20
  • Denison, TX-$17.20
  • Harrisburg, PA-$17.20
National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare and Medicaid Services to transform federal health programs.

The SCA Customer Care Rep I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make an impact:
  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
Minimum Requirements:
  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • This position is part of our NGS (National Government Services) division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.
Preferred Skills, Capabilities, and Experiences:
  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
  • Medicare/Healthcare knowledge is preferred but not required.
  • Call center experience is strongly preferred.


For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.20

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level:
Non-Management Non-Exempt

Workshift:
1st Shift (United States of America)

Job Family:
SCA > SCA Wage Determination

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

  • SCA Cust Care Rep I

    2 weeks ago

    East Syracuse, United States Elevance Health Full time

    SCA Customer Care Rep I **Location(s):** **_This is a virtual role, the ideal candidate will be located within 50 miles of one of the following NGS Elevance Health office locations; Indianapolis, IN, Denison, TX, Harrisburg, PA, or Syracuse, NY ._** **Pay:** **the pay for this position varies by location, is set by the government, and is non-negotiable** ....

  • Student Clinical Assistant

    3 months ago

    Syracuse, United States State University of New York Upstate Medical University Full time

    Job Summary: Please note, this position is open to nursing students only. This position is for the summer SCA program. The Student Clinical Assistant (SCA) program provides opportunities for nursing students to enhance their clinical experience in the region's only academic medical center and Level-One trauma center. SCAs work in a variety of inpatient...

  • Student Assistant

    2 months ago

    Syracuse, United States State University of New York Upstate Medical University Full time

    Job Summary:The Student Clinical Assistant (SCA) program provides opportunities for nursing students to enhance their clinical experience in the region's only academic medical center and Level-One trauma center. SCAs work in a variety of inpatient settings including Cardiovascular, Critical Care, Hematology/ Oncology, Medicine, Neurosciences, Orthopedics,...

  • Summer Clinical Assistant for Nursing Students

    2 weeks ago

    Syracuse, New York, United States State University of New York Upstate Medical University Full time

    Position Overview:The Student Clinical Assistant (SCA) program is specifically tailored for nursing students and is designed for the summer session. In this capacity, SCAs will gain valuable clinical exposure within a leading academic medical institution and a Level-One trauma facility. SCAs will engage in various inpatient environments, including but not...

  • Clinical Assistant

    5 days ago

    Syracuse, New York, United States State University of New York Upstate Medical University Full time

    Job Summary:Important Note: This position is exclusively open to nursing students. The Student Clinical Assistant (SCA) program is a summer opportunity for nursing students to enhance their clinical experience at a leading academic medical center and Level-One trauma center.The SCA program offers a unique chance for nursing students to work in various...

  • Nursing Student Clinical Support

    5 days ago

    Syracuse, New York, United States State University of New York Upstate Medical University Full time

    Job Summary:Important Note: This position is exclusively open to nursing students. The Student Clinical Assistant (SCA) program is a summer opportunity for nursing students to enhance their clinical experience in a leading academic medical center and Level-One trauma center.The SCA program provides nursing students with the chance to work in various...

  • Patient Service Representative

    3 months ago

    Syracuse, United States ZOLL LifeVest Full time

    Position Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility - work around your scheduleLifesaving medical technology*Spanish Speaking PreferredThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the...

  • Client Care Coordinator

    2 weeks ago

    Syracuse, New York, United States Coordinated Care Services, Inc. Full time

    Overview: The Client Care Coordinator plays a vital role in collaborating with individuals with intellectual and developmental disabilities (I/DD) to facilitate the necessary care and services that enable them to achieve their health, wellness, and personal aspirations.Key Responsibilities:Conduct thorough evaluations to determine the clinical and...

  • Surgical Technologist I

    2 weeks ago

    Syracuse, New York, United States Upstate University Hospital Full time

    Position Overview: The Surgical Technologist I plays a crucial role in the operating room by understanding the anatomy and procedural steps involved in surgeries. This position requires the application of sterile techniques and active collaboration with the surgical team to ensure efficient procedures. The Surgical Technologist I is responsible for...

  • Patient Service Representative

    3 months ago

    Syracuse, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technology*Spanish Speaking PreferredThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage...

  • Registered Nurse

    4 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Licensed Practical Nurse

    4 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Per-Diem Home Health RN

    1 week ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Registered Nurse

    4 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Registered Nurse

    4 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Licensed Practical Nurse

    4 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Licensed Practical Nurse

    4 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Part-Time Home Health RN

    2 weeks ago

    Syracuse, United States Giving Home Health Care Full time

    Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New...

  • Travel Registered Nurse

    3 months ago

    Syracuse, United States Care Team Solutions Full time

    Details: Must Have 2+ Years of recent Acute experience. Specialty: Acute Discipline: Registered Nurse Start Date: 2024-05-30 Duration: 13 Weeks Shift: 12 Hours Overnight shift. Hours Per Week: 36 Hours Employment Type: ContractGross Weekly Pay: $2123.82 Six things that won’t happen if you apply to this job: You...

  • Customer Service Rep

    2 weeks ago

    East Syracuse, United States Butler Aerospace and Defense Full time

    Customer Service Rep / Warranty Admin ClerkLocation: East Syracuse, NY (13057)Job ID: #69775Pay Range: $16-19Shift: Mon - Fri 8 a.m.- 5 p.m. - 1-hour lunch, Overtime is available upon successful completion of training.On-site Position - with Hybrid possiblity after several months Training is provided for candidate that have the required skills &...