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Digital Product Manager B2B Customer Experience

3 months ago

Chicago, United States Campus Pride Full time

Digital Product Manager B2B Customer Experience in Chicago , Illinois **Digital Product Manager B2B Customer Experience**

**196111BR**

***This role can be based anywhere within the United States***

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

As a team member at Thermo Fisher Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making our food safe. Your work will have impact, and youll be supported in achieving your career goals.

**How you will make an impact:**

Thermo Fisher Scientific recognizes that digital enablement has the power to change the way our customers work providing them with capabilities for commerce, services, and innovation to drive efficiency and ultimately power science. We are moving forward with a Vision to be the worlds leading digital science company. In order to recognize our Vision, we are looking to significantly improve our digital footprint and customer offerings.

eBusiness is seeking a passionate, energetic candidate to join the team in the role of a Digital Product Manager B2B Customer Experience. Reporting to the Senior Product Manager, this position will act as the global product leader for customer facing B2B within critical function such as punch out and B2B transactional based tools. This role will also be responsible for defining the strategy and implementation priority for all roadmap items, globally that drive the customer B2B experience of enabling a multi-billion-dollar commercial engine. This individual will need to collaborate with divisional functional leaders., senior business executives, digital product management staff, and IT engineering to define the portfolio capabilities that will deliver an experience of the future across our ecosystem. Serving the customer journey as a thought-leader and engagement champion will be the critical responsibility for this role.

**What you will do:**

* Tightly collaborate with senior business partners to build a digital experience among core strategic initiatives and future eCommerce platforms

* Build connected capabilities that demonstrate new and future technology that delivers the highest customer-centric digital experiences

* Define product vision and strategy that aligning with overall business goals, meet customer needs, and strive to meeting key performance indicators

* Develops product roadmap that aligns with partner expectations and resource availability

* Engages external corporate customers and end users to understand their needs and how they can best be served through product capabilities

* Monitors market, competitive, and technology trends and capabilities to shape strategy and roadmaps

* Engage with partners to develop business justification and acquire consensus and approval to move efforts forward

* Presents strategy, roadmaps, and status updates to leadership

* Prioritizes work efforts and provides high-level requirements for product execution teams

* Works with other internal groups to bring product roadmap to life including UX, engineering, QA, analytics, legal, business units, marketing and others.

* Establish functional critical metrics and supervise on regular basis to determine direction and provide justification for proposed efforts as well as to report results of previous efforts

* Develop capabilities across channels (desktop, mobile, tablet, etc), platforms, marketplaces and regional sites

**How you will get here:**

**Education:**

* Bachelors degree required

* Advanced degree or MBA preferred

**Experience:**

* 5 years of related industry experience with a minimum of a bachelor's degree

* 4 years Product Management or Proven experience within a digital environment developing product strategy and with a demonstrable track record of roadmap delivery

* Strong customer and CX focus

* Track record in working to quantifiable targets and goal orientation

**Knowledge, Skills, Abilities:**

* Influential communicator and skilled operator in a matrixed environment.

* Ability to collaborate and negotiate priorities and resources across a sophisticated global organization

* Ability to actively engage across organizational levels from executives to technical teams

* Strong executive presence with good presentation abilities

* Outstanding verbal and written communication skills

* Global approach

**Preferred Qualifications:**

* Omni-channel digital experience

* Product management experience within Life Sciences or similar environment

* Experience working on global products that have regional considerations

* Experience developing products across desktop, mobile, kiosk, and other devices

* Experience working within Agile methodologies and framework

Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.