Customer Care Coordinator

2 months ago

Coppell, United States PulteGroup Full time

We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM

How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup

JOB SUMMARY:
Primary responsibility to be the first point of contact for homeowners requesting warranty service. Coordinator will conduct initial analysis of the customer issue to triage and determine the appropriate course of action.

PRIMARY RESPONSIBILITIES:
- Coordinate division response to customer warranty calls:
- Receive initial customer requests for service
- Conduct initial analysis of customer issue to triage and determine appropriate course of action
- Coordinate Customer Care Manager response
- Document requests in service and scheduling system
- Process work orders in service system
- Effectively manage large amounts of incoming calls and emails
- Build sustainable relationships of trust through open and interactive communication
- Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution
- Assist in determining and documenting root cause
- Track and report division service levels, satisfaction, response rates and costs
- Ensure division complies with service history information and company retention requirements
- Support claims/risk filings
- Perform related administrative duties, as assigned

SCOPE:
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No

REQUIRED EDUCATION:
- Minimum High School Diploma or equivalent
- Associate's Degree preferred

REQUIRED EXPERIENCE:
- Proven customer support experience
- Strong emphasis on quality of service and follow-up
- Customer orientation and ability to adapt/respond to different personality types
- Excellent communication and listening skills
- Analytical ability necessary to perform root cause analysis
- Highly conscientious/well-organized
- Strong computer skills
- Ability to multi-task, prioritize, and manage time effectively
- Conflict resolution skills

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

  • Customer Service Representative

    3 weeks ago

    Coppell, United States Wolters Kluwer N.V. Full time

    Consults and educates customers with a thorough review and detailed explanation of the services purchased, who should attend and how to prepare for each training session, implementation overview and development of their training schedule. When necess Customer Service Representative, Customer Service, Software, Scheduling, Coordinator, Customer Experience,...

  • Head of Global Customer Care

    7 days ago

    Coppell, United States Nokia Full time

    Job Description Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built...

  • Customer Service Rep

    4 months ago

    Coppell, United States Sonrava Health Full time

    Overview: The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a...

  • RN Coordinator

    2 weeks ago

    Coppell, United States HCA Full time

    Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a RN Coordinator today with Medical City Healthcare. Benefits Medical City Healthcare, offers a total rewards package that supports the health,...

  • RN Coordinator

    6 days ago

    Coppell, United States HCA Full time

    Description Introduction Do you want to join an organization that invests in you as a RN Coordinator? At Medical City Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits Medical City Healthcare, offers a total rewards package that supports...

  • Progressive Care PCU Clinical Nurse Coordinator RN

    2 months ago

    Coppell, United States Medical City Dallas Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Medical City Dallas have the opportunity to make a real impact. As a Progressive Care PCU Clinical Nurse Coordinator RN you can be a part of...

  • Customer Service Representative II

    3 months ago

    Coppell, United States AIT Worldwide Logistics Full time

    The Customer Service Representative II will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination with other departments. This role will focus on establish Customer Service, Customer Service Representative, Representative, Transportation, Retail

  • Credentialing & Enrollment Coordinator

    6 days ago

    Coppell, United States Kelly Professional & Industrial Full time

    Credentialing & Enrollment Coordinator 12 week/Temp-to-hire Hybrid Schedule - Reporting to Coppell, TX. Competitive pay Job Description: Summary of Position The Credentialing and Enrollment Coordinator is responsible for performing and maintaining the enrollment and credentialing process for health insurance plans, state Medicaid entities, and Medicare...

  • Credentialing & Enrollment Coordinator

    3 weeks ago

    Coppell, United States Kelly Professional & Industrial Full time

    Credentialing & Enrollment Coordinator12 week/Temp-to-hireHybrid Schedule - Reporting to Coppell, TX.Competitive payJob Description:Summary of PositionThe Credentialing and Enrollment Coordinator is responsible for performing and maintaining the enrollment and credentialing process for health insurance plans, state Medicaid entities, and Medicare for all...

  • Logistics Coordinator

    4 weeks ago

    coppell, United States EPITEC Full time

    Position Summary: 3MONTH TEMPORARY POSITIONIf you have ambitions to be a part of a Best in Class organization, our client’s MPC RB Operation team is the place to be! The role of the MPC RB Operation team is to manage overall inbound shipment (returns for repair) from our carrier customers (i.e. AT&T, Verizon T-Mobile, Metro PCS) and fulfillment of RMA...

  • Logistics Coordinator

    4 weeks ago

    Coppell, United States EPITEC Full time

    Position Summary: 3MONTH TEMPORARY POSITIONIf you have ambitions to be a part of a Best in Class organization, our client’s MPC RB Operation team is the place to be! The role of the MPC RB Operation team is to manage overall inbound shipment (returns for repair) from our carrier customers (i.e. AT&T, Verizon T-Mobile, Metro PCS) and fulfillment of RMA...

  • Logistics Coordinator

    4 weeks ago

    coppell, United States EPITEC Full time

    Position Summary: 3MONTH TEMPORARY POSITIONIf you have ambitions to be a part of a Best in Class organization, our client’s MPC RB Operation team is the place to be! The role of the MPC RB Operation team is to manage overall inbound shipment (returns for repair) from our carrier customers (i.e. AT&T, Verizon T-Mobile, Metro PCS) and fulfillment of RMA...

  • Hospital Equipment Coordinator

    1 month ago

    Coppell, United States Medical City Healthcare Full time

    Description Coordinator Hospital Equipment Shift: Full time - Days Location Medical City Las Colinas Hospital IntroductionDo you have the career opportunities as a Coordinator Hospital Equipment you want with your current employer? We have an exciting opportunity for you to join Medical City Healthcare which is part of the nation's leading provider of...

  • Coordinator Hospital Equipment

    2 months ago

    Coppell, United States Medical City Healthcare Full time

    Description Coordinator Hospital EquipmentShift: Full time - DaysLocation: Medical City  Weatherford Hospital IntroductionDo you have the career opportunities as a Coordinator Hospital Equipment you want with your current employer? We have an exciting opportunity for you to join Medical City Healthcare which is part of the nation's leading provider of...

  • Department/Service Coordinator

    4 days ago

    Coppell, United States DH Pace Full time

    Schedule technicians to customer job sites Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets Provide accura Technician, Coordinator, Installer, Scheduling, Department, Service, Retail

  • Customer Service Representative

    3 months ago

    Coppell, United States AQuity Solutions Full time

    Position Overview This position requires the ability to professionally handle inbound and/or outbound calls pertaining topatient concerns with their billing statement of a health care nature and/or collect past due balances whilemaintaining and providing excellent customer service, appropriate levels of confidentiality, and the abilityto work in a culturally...

  • Department/Service Coordinator

    2 months ago

    Coppell, United States DH Pace Full time

    DH Pace Company, Inc. is seeking to hire a Department/Service Coordinator in our Coppell, TX location who will effectively coordinate field employees to provide service to the customer's satisfaction. This is a great opportunity for anyone looking for a foot in the door in operations management. If you have experience with project management, scheduling,...

  • Department/Service Coordinator

    2 weeks ago

    Coppell, United States MSCCN Full time

    DH Pace Company, Inc. is seeking to hire a Department/Service Coordinator in our Coppell, TX location who will effectively coordinate field employees to provide service to the customers satisfaction. This is a great opportunity for anyone looking for a foot in the door in operations management. If you have experience with project management, scheduling,...

  • Customer Service Ambassador for Coppell Community Center

    4 weeks ago

    Coppell, Texas, United States City of Coppell, TX Full time

    About Coppell Community ExperiencesCoppell Community Experiences is a multifaceted organization that offers a wide range of services to the community. With a focus on providing exceptional experiences, our team is comprised of various departments, including facilities, park operations, community engagement, and more.Job SummaryWe are seeking a highly...

  • Life Insurance Case Coordinator

    3 months ago

    Coppell, United States Automobile Club of Southern California Full time

    Life Insurance Case CoordinatorAs a Life Insurance Case Manager, you will play a crucial role in ensuring the efficient processing and management of life insurance cases from application submission to policy issuance. Your responsibilities will include reviewing applications, liaising with underwriters, coordinating with clients, and ensuring all necessary...