Service Representative

3 weeks ago

Maywood, United States Trinity Health Full time
Employment Type:
Full timeShift:

Description:
Looking for a service representative to join our dynamic ASC Team. Candidate should have excellent customer service and posses basic computer functions well (answering phones, sending emails, chart creation).

Position is Monday - Friday 8:30 - 5:00pm. No weekends and no holidays.
Position Summary: The Ambulatory Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments.

Position Requirements:

Minimum Education: High school diploma

Preferred Education: Associates Degree OR equivalent training acquired via work experience or education

Position Responsibilities:
  • SCHEDULING Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments.
  • REGISTRATION Utilizes and is proficient in registration software system in accordance with ambulatory, LUMC and LUPF guidelines to secure accurate demographic and insurance data.
  • TELEPHONE UTILIZATION Efficiently and effectively manage a high volume of telephone calls to the service area.
  • FRONT OFFICE Demonstrates ownership of front office and interacts with patients and family members in a professional and welcoming manner according to established guidelines and procedures.
  • GENERAL CLINIC PROCEDURES Ensures efficient day-to-day operations.
  • INSURANCE VERIFICATION Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment.
  • SCHEDULES PATIENT TESTING Schedules through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered.
  • COMPUTER APPLICATIONS Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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