Shift Manager
1 month ago
Shift Manager
REPORTS TO (Title): Assistant General Manager DEPARTMENT: Restaurant Operations
STATUS CLASSIFICATION: Non-Exempt JOB CODE:
SUPERVISES: No formal supervisory responsibilities
JOB PURPOSE: The Shift Manager provides additional support to the Restaurant Management Team and allows for
additional coverage during peak periods, or in the absence of a Manager. This position will assist with management
duties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions. While
clocked in as a Shift Manager, the overall focus is general restaurant day to day operations.
PRIMARY DUTIES/RESPONSIBILITIES:
Team
Corrects and coaches performance during a shift.
Conducts pre and post shift meetings
Assists other Managers with interviewing, training, development and retention of Team Members
Guest
Actively engages with all Guests
Supports proper execution of the Guest Experience including Food/Beverage, AV/Technology and Community
Connection
Ensures steps of service are properly executed
Quality Operations
Supervises the operation of the restaurant on a shift-by-shift basis
Completes all Manager tools on time and with integrity
Ensures proper food, alcohol and general safety standards are being followed
Conducts effective figure 8's
Conducts CVDs and pullbacks during a shift
Sales and Profits
Supports execution of all sales building initiatives
Properly executes loyalty program on all shifts
Manages labor during a shift
OTHER JOB DUTIES AS ASSIGNED
REQUIRED KNOWLEDGE AND SKILLS
General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol
service, safety and security systems and procedures, computer operations
Good people management skills, communication and listening skills. Must champion change
Demonstrated time management and organizational skills
Must be self-motivated, detail oriented and have a passion for teaching others
Must be able to read and comprehend written materials, write in grammatically correct sentences, and
perform basic to intermediate mathematical computations
JOB REQUIREMENTS/EDUCATION/EXPERIENCE
Required
Education: High School or equivalent.
Meets the minimum state age requirement related to serving alcohol
Must possess proper food handlers and alcohol dispensing certifications (if required by law)
Satisfactory background check history
Must be able to work a flexible schedule including days, nights, weekends and holidays
Preferred
Minimum 1 year restaurant experience
Bachelor's Degree
Coursework in restaurant management
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must
also have the ability to lift up to 50 pounds.
The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete
duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended
to describe the general level of work being performed. It is not intended to be all-inclusive.
Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable
accommodations to permit employees to perform essential job functions.
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