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Customer Service Representative B

2 months ago

Clinton, United States Connecticut Water Full time

We have an opening in our Customer Service department for a Customer Service Representative B.We are passionate about the environment while delivering life sustaining, high quality water service to families and communities.We embrace progress, provide training & development to inspire success in every aspect of our business and culture.In addition, we provide a competitive benefits package and 401(K).

Thisis a hybrid work opportunity. The Company feels that three shared days in the office and two days with the option of workingremotely allows for both collaborative time and quietspace for deep work. Eligible employees for hybrid work are required to work inthe office on Tuesdays,Wednesdays, and Thursdays. There may be a need for additionaloffice days based on specific business requirement.

Job Description

The Customer Service Representative, B is responsible for providing excellent customer service by responding to customers who contact the company in a professional and efficient manner and satisfactorily resolving their concern. This could include arranging service or emergency response, interpreting customer records and account history, finding information on the Internet such as assessor information or credit card details, and interpreting customer accounts, including transfers, billing, and collections. They will also assist Field Service workers to respond to customers by accessing and interpreting customer information for them, entering notes to assist with customer concerns.

  • Provide excellent customer service by answering customer calls through the call center.
  • Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
  • Utilize Customer Information System to access data and/or generate reports.
  • Provide coverage on an as needed basis in the region office performing duties associated with the reception desk and backup coverage.
  • The Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body's rules and regulations.
  • Additional responsibilities as assigned.
Minimum Qualification
  • High school diploma or equivalent required.
  • Demonstrated excellent customer service experience required.
  • Must be fully proficient at intermediate level or above in MS Office Outlook.
  • Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
  • Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required.
  • Thorough knowledge of Company rules and regulations preferred.
  • Excellent interpersonal and communication skills required.
  • Strong organizational skills.


Compensation Type

Hourly Wage

Compensation Range

Grade 2 - Hourly

$ 19.66 - 31.44

Primary Work Location

93 West Main Street
Clinton, Connecticut, 06413
United States

Work Environment and Physical Demands Code

B - Blend

EEO StatementOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.