Deposit Support Processor II

3 weeks ago

Lubbock, United States Hilltop Holdings Full time

Job DescriptionBenefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and moreThe Deposit Support Processor II is responsible for ensuring all deposit accounts meet Customer Identification Program (CIP) requirements and will communicate directly with customers and employees to resolve any issues and/or collect documentation related to CIP. Additionally, the Deposit Support Processor II will process transactions and complete maintenance requests on deposit products and will make general ledger adjustments to keep accounts in balance.ResponsibilitiesEnsures that deposit accounts meet Customer Identification Program (CIP) requirements as outlined in both internal guidelines and external regulations; adds exceptions for incomplete or missing documentation and works with account officers, branch staff, and customers to resolve. Performs basic research through public information websites to complete customer identity verificationsScans, indexes, and tracks CIP documentation and associated exceptionsProcesses transaction requests related to deposit products including health savings accounts, accounts opened online, closed accounts, internet banking, statements, check orders, and identity protectionReviews online banking requests and assists customers with inquiries related to deposit accounts; routes requests to the appropriate party for resolutionUpdates the Bank's core banking system to ensure that products/services, codes, fees and schedules are current, as set by managementAssists in the administration of the Bank's safe deposit boxes, including processing payments, collecting on past due accounts, processing dormant and escheatment accounts, and audit requestsReviews closed deposit account requests and closes accounts in accordance with internal and external regulations; monitors pending transactions and processes as appropriate to ensure a zero balance on the closed accountReconciles general ledger outages on assigned deposit accounts and productsCross-trains within the Deposit Support department to assist and back-up other areas when neededCommunicates with other Bank departments and external vendors, in a timely and professional manner, to ensure deposit accounts remain in compliance with internal controls and external regulationsStays current on exception practices, Bank products and services and software/systems in order to effectively assist customers and employees and remain in compliance with established protocols as well as external regulatorsMaintains an error ratio equal to or less than the error ratio established by the Deposit Support department; meets or exceeds established deadlines as outlined with Deposit Support service level agreementsParticipates in special projects as assigned by the Deposit Support management teamAdditional duties and responsibilities as neededQualificationsHigh School diploma, general education degree (GED), or equivalent education required.At least two years of administrative and/or customer service experience required; previous experience in a bank or other financial institution strongly preferred. Excellent verbal, written and interpersonal communication skills.Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and produce error-free work in a deadline-driven environment.Ability to work and adapt in a fast-paced environment.Must be self-motivated with strong attention to detail and high level of accountability.Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.About UsPlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.To learn more, please visit us online at plainscapital.com/about.

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