Public Area Attendant

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
•Maintain the cleanliness of the in-house facilities.
•Responsible for the attending to the cleaning and stocking needs of assigned areas of the casino.
•Must work with various cleaning agents.
•Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
•Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
•Attend all necessary training meetings.
•Assist in other projects, as directed.
•Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
•Outstanding example of and a credit to Downstream Casino Resort

QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
•Must be a minimum of 18 years of age or older upon employment.
•High school diploma or its equivalency preferred.
•Previous customer service experience preferred.
•Previous housekeeping experiences a plus.
•Must possess excellent communication skills.
•Must have the ability to deal effectively and interact well with the customers and employees.
•Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
•Must present a well-groomed and professional appearance.
•Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
•Must be able to be approved for and maintain a valid gaming license.
•Work nights, weekends and holidays as required.
•Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
•Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
•Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
•Must be able to maneuver to all areas of the casino.
•The employee is also required to climb or balance; stoop, kneel, crouch or crawl.
•While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
•Employee may work with cleaning chemicals, and should be able to properly dilute, use and ensure their safety, as well as other who come in contact with chemicals.
•Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.