Current jobs related to Front Desk Representative Full-Time - Philadelphia - Rivers Casino

  • Front Desk Representative

    3 weeks ago

    Philadelphia, United States Fresh Form Draft Full time

    Front Desk RepresentativeDepartment: Sociaxe Employment Type: Full Time Location: Philadelphia, PA Compensation: $17.50 - $26.00 / hour DescriptionJob Title: Front Desk Representative Location: Philadelphia, PACompany: Sociaxe About Us: Sociaxe is a dynamic digital marketing agency specializing in social media management, brand development, influencer...

  • Front Desk Representative

    4 weeks ago

    Philadelphia, United States Gift of Life Donor Program Full time

    Job DescriptionJob DescriptionWho We Are:Gift of Life Donor Program, the non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware. We are responsible for recovering organs and tissues used in lifesaving and life-enhancing transplants. Gift of Life Howie’s House serves as a “home away from home” for transplant patients and their...

  • Front Desk Agent

    3 months ago

    Philadelphia, United States Club Quarters Full time

    **Front Desk Agent** Philadelphia, PA, USA Req #190 Monday, March 22, 2021 **Specific Duties:** Provides optimal guest satisfaction by offering professional and efficient service through guest interaction. Responsible for all aspects of operating the Front Desk. Handles guest requests in a timely manner. Handles all phone calls to the Front Desk in a...

  • Front Desk Representative

    8 hours ago

    Philadelphia, Pennsylvania, United States Penn's View Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Penn's View Hotel.Key Responsibilities:Guest Registration and Room Assignment: Register and assign rooms to guests in a timely and efficient manner.Reservation Confirmation: Confirm phone and online reservations to ensure seamless guest experiences.Guest...

  • Front Desk Representative

    19 hours ago

    Philadelphia, Pennsylvania, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Shaner Hotel Group. As a Front Desk Agent, you will be responsible for providing exceptional guest services, handling guest complaints, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesGuest Services: Provide superior guest...

  • Front Desk Associate

    2 months ago

    Philadelphia, United States Elwyn Full time

    As a Part-Time Front Desk Associate, youll be responsible for providing exceptional customer service at Rittenhouse Condominium Owners Association at 210 West Rittenhouse Square. Meets and greets residents; checks guests and service providers in/out Part-Time, Front Desk Associate, Front Desk, Associate, Customer Service, Monitoring, Hotel, Healthcare

  • Front Office Representative

    2 weeks ago

    Philadelphia, United States Ideaboxpro Full time

    Job DescriptionJob DescriptionFront Office Representative - Join Our Dynamic Team at Ideaboxpro!At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we're seeking a friendly and organized Front Office Representative to join our team in our Philadelphia, PA office. As a leading company in the industry, we are committed to...

  • Front Desk Concierge

    1 month ago

    Philadelphia, United States Planned Companies Full time

    Description Position at Planned Companies Planned Companies -Concierge - Job DescriptionFull Time Schedule: Saturday-Sunday (7am-3pm) + Monday-Tuesday (3pm-11pm)Hourly Pay: $17.00Location: Philadelphia, PA 19139SummaryPlanned Companies' clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To...

  • Front Desk Representative

    11 hours ago

    Philadelphia, Pennsylvania, United States HYATT Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Night Audit professional to join our team at HYATT Hotels. As a Night Audit Associate, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our overnight guests.Key ResponsibilitiesGuest Registration and Check-in: Manage the registration process,...

  • Front Desk Representative

    3 weeks ago

    Philadelphia, United States Sociaxe Full time

    Job DescriptionJob DescriptionDescriptionJob Title: Front Desk RepresentativeLocation: Philadelphia, PACompany: SociaxeAbout Us:Sociaxe is a dynamic digital marketing agency specializing in social media management, brand development, influencer marketing, and content creation. We empower brands to amplify their voice, engage their audience, and achieve...

  • Front Desk Concierge

    1 month ago

    Philadelphia, United States Planned Companies Full time

    Description Position at Planned Companies Planned Companies -Concierge - Job DescriptionFull Time Schedule: Saturday-Sunday (7am-3pm) + Monday-Tuesday (3pm-11pm) Hourly Pay: $17.00 Location: Philadelphia, PA 19139 Summary Planned Companies' clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and...

  • Front Desk Agent

    4 weeks ago

    Philadelphia, United States Doubletree Guest Suites Philadelphia West - Plymouth Meeting Full time

    DescriptionThe DoubleTree suites Philadelphia West in Plymouth Meeting is seeking a Front Desk Agent to join our Front Office Team! The hourly rate is $18.00 USD. Must have a flexible schedule. Front Desk & Guest CareWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...

  • Front Desk Agent

    3 weeks ago

    Philadelphia, United States Concord Hospitality Full time

    Description The DoubleTree suites Philadelphia West in Plymouth Meeting is seeking a Front Desk Agent to join our Front Office Team! The hourly rate is $18.00 USD. Must have a flexible schedule. Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...

  • Front Desk Coordinator

    11 hours ago

    Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Resources For Human Development. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesFront Desk Operations: Manage the front...

  • Front Desk Ambassador

    5 days ago

    Philadelphia, Pennsylvania, United States Method Products Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Concierge to join our team at The Driftway in Philadelphia. As a Front Desk Concierge, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our hotel guests.Key Responsibilities:Guest Check-In/Check-Out: Welcome guests, manage room...

  • Front Desk Clerk

    2 months ago

    Philadelphia, United States Concord Hospitality Full time

    Description Front Desk & Guest Care$18.00 an hour. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...

  • Front Desk Clerk

    2 months ago

    Philadelphia, United States Doubletree Guest Suites Philadelphia West - Plymouth Meeting Full time

    DescriptionFront Desk & Guest Care$18.00 an hour.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...

  • Front Desk

    2 months ago

    Philadelphia, United States Mid Atlantic Retina Full time

    This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires.ScheduleMonday through Friday 40-hour...

  • Front Desk

    2 months ago

    Philadelphia, United States Mid Atlantic Retina Full time

    Job DescriptionJob DescriptionThis position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or...

  • Front Desk Supervisor

    2 months ago

    Philadelphia, United States Doubletree Guest Suites Philadelphia West - Plymouth Meeting Full time

    DescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

Front Desk Representative Full-Time

1 month ago

Philadelphia, United States Rivers Casino Full time
Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Job Functions:
  • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
  • Engage with the guest throughout their stay to ensure they feel welcome and appreciated.
  • Review arrivals and block rooms based on VIPS, repeat guests, packages, and any special requests.
  • Monitor room availability throughout the day.
  • Complete the registration process by inputting and retrieving information routinely from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel and Casino marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned bank. Accept and record vouchers, travelers' checks, and other forms of payment.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel and casino.
  • Obtain all necessary information when taking room reservations and follow all proper procedures.
  • Maintain thorough knowledge of various systems, not limited to PMS, CRS, telephone systems, etc.
  • Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
  • Complete all items on the appropriate (AM, PM, Overnight) checklist by the end of shift.
  • Follow established key control policy.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
  • Responsible for knowing hotel emergency procedures
  • Performs any other job related duties as assigned
Qualifications:
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment.
  • Must maintain a thorough knowledge and understanding of PMS, CRM and phone systems.
  • Must be able to remain in a stationary position for a majority of an entire shift.
  • Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
  • Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, PMS, etc.) procedures Must be able to utilize a point of sale system, handle cash and other financial transactions quickly and accurately.
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Must be able to work flexible shifts including nights, weekends, and holidays.
Physical and Mental Demands:
  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Must occasionally move and lift up to 50 pounds.
  • Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
  • Ability to successfully fulfill the pre-employment process
  • Ability to obtain and maintain all necessary licensing