Assistant Service Manager

3 weeks ago

Glen Burnie, United States Fairfield Residential Full time

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Assistant Service Manager page is loaded **Assistant Service Manager**

**Assistant Service Manager**

locationsGlen Burnie, Maryland time typeFull time posted onPosted Yesterday job requisition idR0006183 **Assistant Maintenance Service Manager**

**ABOUT THIS POSITION:**

Fairfield Residential properties are known for the visible and available on-site staff that keep our residents loving where they live. Our Assistant Service Managers are critical members of our Property Management Teams who work to ensure the upkeep of our properties and ensuring our customers happiness and comfort.

Our Assistant Service Managers take pride in and oversee the overall appearance and maintenance of our residential communities. They work closely with the on-site Service Manager and Property Manager to ensure ongoing curb appeal, cleanliness, and function of the individual units and surrounding grounds.

This is a busy, exciting role for someone already skilled at apartment maintenance and who is ready to move to the next step in their career as Assistant Service Manager. We are seeking someone committed to the preservation and beautification of real estate who is passionate about staying with the company for a long and rewarding career in residential property management.

**THIS POSITION MAY BE RIGHT FOR YOU IF:**

* YOU ARE DRIVEN BY CUSTOMER SATISFACTION and work diligently to maintain their happiness.

* YOU TAKE PRIDE IN YOUR SKILLS especially in the areas of electrical, plumbing, HVAC, swimming pool, carpentry, dry wall, exterior structural and appliances.

* YOURE A DEDICATED INSPECTOR with strong technical skills diagnosing maintenance issues.

* YOU ARE TECH SAVVY especially with the Microsoft Office suite and Yardi (or similar) software.

* YOU STAY ON TOP OF IT by noticing the details and with your superior time management and organizational skills.

**WHAT YOU CAN EXPECT TO DO IN THIS ROLE:**

PROPERTY MAINTENANCE

* Perform maintenance repairs throughout the property including the common area amenities, occupied units and vacant units.

* Coordinate all move-ins and move-outs with the Property Manager and Service Manager.

* Maintain a schedule for timely completion of apartment make-readies, ensuring that all apartments scheduled for move-ins are completely ready for the new resident prior to move-in.

* Diagnose problems and repairs in the areas related to electrical, plumbing, HVAC, pool, carpentry, dry wall, exterior structural and appliances.

OPERATIONS

* Use Yardi (or similar) property management software to manage open service repair requests

* Assist in maintaining an accurate inventory of service items.

* Ensure that policies and procedures as well as safety and compliance expectations are met.

CUSTOMER SERVICE & COMMUNICATION

* Deliver outstanding customer service to all residents.

* Communicate and effectively work together with your fellow team members.

COMPLIANCE & SAFETY

* Assist with a monthly safety meeting, assign duties as needed.

* Supervise all work by outside contractors in the absence of the Service Manager.

* Ensure that policies and procedures as well as safety and compliance expectations are met.

* Strictly adhere to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility.

**WHAT YOULL NEED ON DAY ONE:**

* Previous apartment maintenance experience.

* EPA certification, Type I & II.

* Technical knowledge in the following areas: electrical, plumbing, HVAC, swimming pool, carpentry, dry wall, exterior structural and appliances.

* A valid drivers license and reliable transportation is needed.

* Excellent writing and interpersonal communication skills.

* Ability to maintain a flexible, available schedule to respond to and resolve after-hours and weekend emergency maintenance and custodial requirements.

* Competitive Salary and Benefits Package.

* Careers are made at Fairfield- We are committed to developing our staff through our robust in-person, online and social training. Promotions from within are encouraged.

* Environmentally Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities.

* Award Winning- Fairfield is recognized for our customer service, training and professionalism.

* Cutting Edge Technology- Fairfield utilizes innovative property leasing and accounting software that maximizes productivity.

At Fairfield Residential, we are proud to be a leader in the Multifamily Housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed 369 communities and acquired 593 communities in the last 35 years. We are an award-winning company that proudly employs approximately 1,360 associates who are dedicated to serving our customers at our apartment communities located in 31 markets nationwide.

We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry.

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