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Customer Service Assistant

4 months ago

Glen Burnie, United States Aurora Ripple Enterprises Full time
We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together an efficient program to develop our entry-level Customer Service Assistants into Senior Managers in our client projects.Customer Service Assistants lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.Customer Service Assistant Position Description:Train on customer service and sales solutions and master our outreach methodsMeet directly with customers and provide product recommendations, answer questions, and process sales ordersBuild genuine relationships with customers to drive customer satisfaction and retention ratesKeep detailed reports on all customer interactions including order requests, customer complaints, and referralsMaintain a comprehensive working knowledge of all available products and services as well as industry trends to keep anedge against competitionDevelop leadership and team development skills as a Customer Service Assistant by working with Senior Level ManagersUnder the direction of the Senior Manager, Customer Service Assistants will develop skills in:Customer Service and RelationsSalesBrand DevelopmentConsultingTerritory ManagementTelecommunications and Technology ServicesInterviewingActing as a Liaison with ClienteleDirect Customer Service/SalesOur ideal qualifications for a Customer Service Assistant are:High school degree is requiredBachelors degree is highly preferredPrevious experience in customer service, retail, sales, marketing, business, or a related fieldExcellent interpersonal, research, and training skillsStrong Student Mentality and willingness to learn and grow in a team environmentGrace under pressure and good judgment in sensitive situationsCan achieve both individual and collaborative goals through time management, discipline, and organization with other Customer Service Assistants and executive team membersExhibits professional and personal communication skills, whether it is within the office or speaking with customersAn entry-level Customer Service Assistant position at Aurora Ripple will accelerate your professional development in the job market and provide you with hands-on training that will prepare you for your future career We want to give you a rewarding, practical work experience. If you want to work at a place you love and enjoy the people and the environment, Apply Now

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