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Senior Loss Mitigation Specialist

4 months ago

Idaho Falls, United States Frontier Credit Union Full time

With a focus to preserve the credit union's assets, ensures appropriate collection activities are taking place day to day. Primary duties include performing collection activities associated with delinquent loans and negative share accounts. Ensures proper action is taken regarding repossessions and disposition of repossessed collateral, charge offs and recoveries. Handles the most complex collections issues and escalated member calls, as well as matters in legal status and bankruptcies. Utilizes advanced knowledge of collection policies and procedures to establish or refine activities and efficiencies. Provides training and mentoring to other team members.

Essential Functions:

  • Monitoring and balancing of general ledger accounts and working closely with accounting.
  • Provides leadership, mentoring, training, and assistance to other team members.
  • Aids in monitoring all department activities to ensure compliance with established policies and procedures as well as federal and state regulations.
  • As the lead specialist, assists the Director in the oversight of daily department functions and the daily work of the Loss Mitigation team.
  • Works closely with the Legal and Compliance team on matters pertaining to bankruptcy, foreclosures, deceased members, and small claims, and ensures that these actions are performed in a timely and accurate manner. Refers to legal counsel when needed.
  • Handles the most complex collections issues such as loan modifications, and escalated member calls.
  • Actively performs collection activities including delinquent account reviews, determines probable reasons for account status, and contacts members to resolve the delinquencies. Discusses possible financial arrangements and offers financial counseling to arrive at suitable payment arrangements.
  • Educates members of potential legal actions, credit impact, and long-term effects of not satisfying obligations.
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
  • Analyzes financial situation of delinquent borrowers and takes action to repossess collateral when arrangements to bring the loan current are unsuccessful.
  • Utilizes effective member service skills and various forms of persuasion to present a positive corporate image while acting in the best interest of the credit union.
  • Answers calls from staff and members, handling questions and complaints relevant to job functions.
  • Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loan lists.
  • Assists and supports in the furthering of any necessary and appropriate legal collection methods as required and as requested by the Legal and Compliance Department.
  • Skip traces to locate members and checks for other related accounts with resources to enhance the collection efforts; Contacts co-makers and follows up with them until the account is current.
  • Properly coordinates legal repossession of collateral on secured agreements; Ensures proper insurance coverage. Involves management and attorneys as needed.
  • Oversees garnishment actions.
  • Recommends actions regarding charge-offs.
  • Ensures that collection efforts are performed in accordance with Credit Union policies and procedures and are legally compliant.
  • Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly.
  • Prepares regular reports and summaries that indicate the type and status of delinquent accounts and collection activities.
  • Maintains records accurately for collection of accounts charged to reserves.
  • Assists area personnel as needed; advises other staff of proper collection techniques.
  • Works closely with loan staff. Coordinates collection efforts and ensures that all personnel are appropriately informed.
  • Keeps management informed of activities, progress attained toward established objectives, and of any significant problems.
  • Actively and professionally cross-sells Credit Union services, as appropriate.
  • Maintains order and security of work, desks, equipment, and surrounding area.
  • Performs other duties as assigned.
  • Provides exceptional internal and external member service.
  • Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA).
  • Completes other assigned duties commensurate with position.
Requirements
  • Minimum 8 years of progressive collections experience required; credit union collections highly preferred
  • Highschool diploma or equivalent required; Associate degree in finance, business or other related field is highly preferred
  • Solid knowledge of collections procedures and related laws and regulations; Must continue to increase and maintain knowledge
  • Consistently complies with all state and federal regulations as well as FRONTIER policies and procedures.
  • Proficient writing ability to maintain accurate reference of discussions and agreements
  • Understanding of credit union loan and account products and procedures
  • Operate a computer with proficiency of MS Office; Excellent knowledge of report software and processes
  • Ability to learn additional software programs specific to job duties
  • Persistence and professionalism are vital to the successful execution of this position and maintaining the professional image of the credit union
  • Communicate with courtesy, tact, and diplomacy in person and over the phone
  • Perform job functions independently with limited supervision; work effectively on own and as part of team
  • Ability to read and carry out various written instructions and follow verbal directions
  • Must remain composed in stressful, high-pressure situations. Calmly and professionally handle different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service
  • Demonstrate extreme accuracy and quality, effectively handle multiple tasks and changing priorities, and exercise highest level of discretion on both internal and external matters
  • Maintain confidentiality in all matters
  • Reports to work regularly; maintains reliable and timely attendance. Available to work days and hours as dictated by business needs; includes Saturday shifts
  • Bilingual (English/Spanish) preferred

Physical Requirements:

Bend, sit, or stand to perform primarily sedentary work with limited physical exertion. Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators. Work on computer for up to 8 hours per day. Some locations may require ability to climb or descend stairs with minimal assistance in emergency situations.