Lead Customer Service Assistant

4 weeks ago


Glenpool, United States Tulsa City-County Library Full time
Lead Customer Service Assistant

The Glenpool Library Lead Customer Service Assistant is trained to help customers have an excellent experience, provides high level direction to customers concerning library services and circulation policies; charges, discharges and renews library materials; sorts and routes returned library materials to proper locations; processes daily operations report; checks materials for wear or damage. Is flexible and adaptable throughout the workday, in the type and location of work to be accomplished in order to provide superior customer experiences.

Some of the Essential Functions & Qualifications Include:

  • Answers customer questions surrounding reference and reader's advisory;
  • Participates in merchandising materials so they are appealing to customers;
  • Assists customers with self-check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
  • Registers customers by issuing and updating library cards;
  • Receives and records fines and lost materials information;
  • May schedule and organize meeting room bookings for location;
  • May serve as Person in Charge of a location, as needed;
  • Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;
  • Assists customers with basic technology and Internet problems;
  • May assist Librarians with programming, as assigned;
  • If serving as Person in Charge, may direct tasks of Customer Service Assistants, Shelvers and volunteers;
  • Excellent communication and interpersonal skills;
  • High school diploma or G.E.D. required;
  • If not already certified, must complete the TCCLU Lead CSA Certification Program (an in-house certification program) within 12 months of starting the position.


Location: Glenpool Library - 730 E 141 St. Glenpool OK. 74033

Salary: $16.25/hr.

Status: Part Time - 20 hr./week

Schedule:

Monday 10 am - 6 pm

Tuesday 12 pm - 6 pm

Friday 10 am - 6 pm

Rotating the 2nd Saturday / month 10 am - 5 pm

Occasional 5th Saturday as needed 10 am - 5 pm

Physical and Environmental Conditions:

Physical Activity: Work occasionally requires stooping and bending. Occasional light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required. Some positions require considerable physical exertion, such as regularly lifting heavy items (up to 80 pounds) such as carts or crates full of books, on a highly frequent basis and/or assuming awkward positions.

Work Environment: Work environment involves everyday risks or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls. There are occasional minor discomforts from exposure to less than optimal lighting, temperature, and air conditions.

Travel: In-town travel may be required occasionally.

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