Customer Service Specialist
4 weeks ago
Job DescriptionJob Description
Enters quotes and sales orders and keeps track of delivery dates. Works closely with Scheduler to help schedule and meet delivery dates. Communicates with customers, vendors, and team members to provide support to sales, problem resolutions, and data entry. Uses modern technology to organize data and support multiple departments to meet company goals and exceed company performance levels.
Primary responsibilities:
Communicates with customers regarding:
Quotes
New and existing purchase orders
Follows up on delivery dates
Quality issues and/or returns
Purchase contracts (manages blankets and consignment items)
Records note in ERP as it pertains to customer
orders/items/correspondence
Assist in internal production meetings to communicate new and existing customer needs
Assist in processing inbound quotes (start to finish)
Communicate with
vendors/suppliers/sub -contractors and internal departments regarding sales order updates
Support Scheduler in managing Excel working documents to maintain on-time delivery dates
Monitors and assists in managing multiple shared inboxes
Maintains data pertaining to on-time service and delivery metrics and analytics
Secondary responsibilities:
Enter correctional data in ERP as needed
Enter analysis data from the production department into worksheets in Excel
Generate reports for inventory; inbound/outbound transactional data; and forecast demand
Assist in purchasing and shipping as needed
Assist in other office duties as needed
Company DescriptionOur highly skilled machinists are hardworking, dedicated individuals who strive to surpass customer expectations.
Of equal importance, our integrity has always been at the forefront of our core values, which have served as the basis for long-term relationships with our customers.
We are committed to hard work and the delivery of excellent service. This has helped to make IQM Solutions what it is today.Company DescriptionOur highly skilled machinists are hardworking, dedicated individuals who strive to surpass customer expectations.\r\rOf equal importance, our integrity has always been at the forefront of our core values, which have served as the basis for long-term relationships with our customers.\r\rWe are committed to hard work and the delivery of excellent service. This has helped to make IQM Solutions what it is today.
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