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Entry-Level Customer Relations Specialist

3 months ago

Seattle, United States Pasilobus Inc Full time

Pasilobus

Entry-Level Customer Relations Specialist

Seattle, WA·Remote·Full time

Apply for Entry-Level Customer Relations Specialist

Pasilobus, a growing eCommerce company dedicated to providing cutting-edge Shopify applications and development services, is seeking a motivated, recently graduated individual to join our team as a Customer Relations Specialist. Description

Job Type: Full-time, Remote (preferably based near Seattle) About Pasilobus We are a small but dedicated team based in Seattle, with a focus on developing and supporting a range of Shopify apps, as well as offering personalized development services for Shopify store owners. Our mission is to empower eCommerce businesses with intuitive, innovative solutions to help them succeed in the digital marketplace. About the Role As a Customer Relations Specialist, you will play an essential role in maintaining and strengthening our relationships with clients. Your primary responsibility will be to ensure their satisfaction and success with our applications and services. While prior experience in customer relations is welcomed, we are primarily seeking a passionate individual eager to learn and grow with us. Responsibilities: Respond promptly and effectively to customer inquiries via email, chat, or phone Understand our products and services to provide accurate and comprehensive support Address and resolve customer complaints, ensuring the highest level of customer satisfaction Collaborate with the development team to troubleshoot technical issues Gather customer feedback and share it with our team to enhance our services and products Assist in the development of client relationships, understanding their needs, and presenting them with suitable services Qualifications: Bachelor's degree, preferably in a related field Excellent communication and interpersonal skills Proficient in English, both written and spoken Knowledge of the eCommerce industry and Shopify platform is a plus Ability to handle stressful situations and deadlines while maintaining a positive attitude Comfortable working in a remote setting Self-motivated and able to work independently Eligible to work in the United States At Pasilobus, we value every team member's contribution to our shared mission. We are committed to providing a supportive, collaborative environment where you can grow your skills and career. If you are a driven, customer-focused individual who is looking for a chance to excel in the eCommerce sector, we'd love to hear from you. Pasilobus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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