Client Care Coordinator/Front Desk

2 weeks ago

Kirkland, United States Amada Senior Care Bellevue Full time

Job Summary:Amada Senior Care Bellevue is looking for a Scheduler/Receptionist to join our team in Kirkland, Washington. This is a full-time, hourly administrative role in the senior care industry. As a Scheduler/Receptionist, you will play a vital role in ensuring effective scheduling of our clients' care services and answering incoming calls and routing as appropriate, other office tasks as needed..Compensation & Benefits:We offer competitive hourly pay and a comprehensive benefits package, including health insurance stipend, paid time off, and sick pay.Responsibilities:- Efficiently schedule client services for caregivers based on individual care plans and availability of caregivers- Communicate with caregivers and clients to confirm, cancel, or reschedule shifts- Maintain accurate and up-to-date records of client schedules and caregiver availability- Answer incoming phone calls and direct them to the appropriate staff member or take messages as needed- Greet visitors and assist them with their inquiries or direct them to the appropriate staff member- Alternate on-call weekends- Assist with various administrative tasks, such as filing, data entry, and document preparation- Collaborate with the management team to ensure proper staffing and scheduling practices are being followed- Adhere to all company policies and procedures to maintain confidentiality and protect client privacy- Provide exceptional customer service to clients, caregivers, and visitors- Other duties as assigned by the management teamRequirements:- High school diploma or equivalent- Previous experience in scheduling or administrative role preferred- Exceptional organizational and time-management skills- Strong communication and interpersonal abilities- Knowledge of scheduling software and Microsoft Office Suite- Ability to multitask and prioritize competing responsibilities- Compassionate and empathetic attitude towards seniors and their families- Must pass a background check - Must have reliable transportation- Must be able to work full-time hours and rotating on call weekendsEEOC Statement:Amada Senior Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating an inclusive and diverse workplace for all employees.

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