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Business Relationship Manager

2 months ago

Sarasota, United States Generator Supercenter of Austin Full time

We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients

to boost our brand and profits in the long-run.

Responsibilities Understand customer needs and develop plans to address them Identify key staff in client companies to cultivate profitable relationships Resolve customer complaints quickly and effectively Forward upselling and cross-selling opportunities to the sales team Promote high-quality sales, supply and customer service processes Aim to preserve customers and renew contracts Approach potential customers to establish relationships Knowledge of customer relationship management (CRM) practices Experience in sales or customer service is preferred Problem-solving attitude Aptitude for fostering positive relationships Teamwork and leadership skills Customer-oriented mindset BSc/BA in Business Administration or similar field The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world. The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry. Apply with Indeed First Name * Last Name * Email * Phone * Yes, Text Me

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Opt-out anytime. Are you willing and able to commute to our office? * This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule? * This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule? * Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? * Do you hold a valid driver’s license? * Do you have a smart phone with internet access? * Can you commit to a 40 hour work week, with rotating shifts Monday thru Sunday? * How did you hear about this job posting? * Are you legally authorized to work in the US? * Are you willing to travel as needed for this position? * Are you legally authorized to work in the US? * Are you willing to work weekend shifts? * Are you available to work evening shifts during the week (Monday-Friday)? * I was referred to this position by a current employee Great Company Culture Fully paid Insurance Benefits (Vision/Dental/Medical) Company Gym, Activities, Celebrations, Stocked Break Room The IICRC is a fantastic place to work for The IICRC has many of the perks of a large company, but the togetherness of a small business. Our team is filled with hard working individuals who support one another and genuinely create a fun and good-natured environment. Our team building events and company outings are also a ton of fun My first five years with the IICRC have been an incredible experience, and I’m looking forward to the years to come.

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