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Director, Learning

3 months ago

Bethesda, United States Wash Reit Full time
WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.If this resonates with you, you might be a great addition to our growing team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Training and Development

  • Evolve and execute Elme Communities leadership development strategy and framework.
  • Partner with Operations to develop a comprehensive training program for property management operations, including the implementation and operational training of all software platforms (Yardi, CRM, etc.), developing and implementing trainings on process workflows, to include but not limited to leasing applications and renewals, and development and implementation of leasing and sales trainings.
  • Partner with Leadership team to develop, organize and deliver company-wide training and development events.
  • Analyze requirements and learning gaps while developing a leadership development program, curricula and content across the continuum of people managers (first time managers, mid-level managers, leaders of leaders).
  • Analyze requirements and learning gaps, and develop individual contributor learning strategies, curricula, and content to build company workforce capabilities, skills, and competencies.
  • Support the development, integration and delivery of Elme DEIB principles to all learning and development strategies.
  • Design course content, learning activities, assignments, and assessments for corporate team members and onsite property management teams.
  • Decide on the most suitable modes of instruction, and develop an instructional approach (instructor-led, instructional videos, computer-based, web-based, mobile training, etc.)
  • Develop instructor's manuals, rubrics, and other teaching tools.
  • Analyze, update, and refine existing course content.
  • Deploy internal and external resources to facilitate learning interventions. Conduct seminars, workshops, individual training sessions as well as serve as the train-the-trainer facilitator across L&D programs.
  • Create a comprehensive company-wide onboarding and orientation program, to include pre-hire, orientation and ongoing onboarding initiatives.
  • Develop appropriate metrics and tracking mechanisms to build accountability, measure results, and optimize the impact of organizational development programs.
  • Conduct evaluations to identify areas of improvement and monitor employee performance and response to training.
  • Stay current on developments and innovations in training and education in our industry so that Elme Communities' training remains relevant.
  • In partnership with HR, provide consultation and support for Elme Communities talent framework.
  • Select and manage external vendors and partners.
  • Manage training budgets.
  • Plan and schedule training sessions (venues, participant logistics, materials, communications, attendance, participant feedback, reporting, etc.)
  • Act as the primary Learning Management System administrator for leadership development and corporate individual contributor programs.
EDUCATION AND/OR EXPERIENCE
  • Bachelor's degree in human resources, education, communications or related field.
  • 10+ years' experience implementing training programs and delivering training solutions, with experience in multi-family property management industry required.
  • Experience with learning and development programs, adult learning systems, determining training objectives and needs and implementing learning and development programs.
  • Experience with property management systems - Yardi experience preferred.
  • Prior experience managing a learning management system (LMS), and implementation experience a strong plus.
  • Previous experience and proven ability to develop and deliver engaging training programs (instructor-led, instructional videos, computer based, web based, and mobile) covering a wide range of topics.
  • Demonstrated leadership and organizational management skills, including strong interpersonal skills.
  • Ability to lead, and partner with stakeholders across the organization to implement training programs.
  • Advanced proficiency in MS Office applications, including development of presentation materials.
  • Ability to travel portfolio-wide to conduct training, including valid driver's license and acceptable driving record.
  • Strong customer service orientation exhibited in daily interactions.
  • Champions commitment to Diversity, Equity, Inclusion & Belonging initiatives.


HEALTH AND WELLNESS:

We are committed to the mental, physical and financial health and wellness of every Elme team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and developmentWe respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.