Phlebotomist/Patient Access Associate

We Are Hiring At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join usFTE: 0.900000Shift: VariesLocation: BOURBONNAIS OP CENTERSummary:The Patient Access Healthcare Associate II must be competent in the following: registering, insurance/Medicare/Medicaid compliance and strong customer service skills, performing phlebotomy, EKG tracings and processing drop-off specimens. The Patient Access Healthcare Associate must have the ability to work independently in a fast-paced environment. The Patient Access Healthcare Associate must project a mature, compassionate, concierge-style customer attitude and professional demeanor. Interacting in a customer-focused and compassionate manner to ensure patients and their representatives needs are met, and that they understand the hospital's revenue cycle expectations, including resolution through various payment options. The Patient Access Healthcare Associate will accurately collect, analyze and record demographic, insurance/financial and clinical data from multiple sources, and obtains other information and signatures necessary for registration and billing. Effectively screens for compliance with payer requirements for medical necessity and precertification and completes third-party eligibility and benefit verification to ensure accurate payment is secured.Experience/Education Requirements:High school diploma or its equivalentPhlebotomy experience requiredEKG tracings preferredComputer literate, 35 WPM minimum requirement.Must have spelling accuracy.Medical terminology preferredOffice or other clerical experience preferredAbility to read and write in English. Verbal skills required to interact on the telephone or in person in a courteous and respectful manner.Ability to do general arithmeticPrior knowledge of payer regulatory compliance and HIPAA Privacy and Security requirementsDetail oriented, committed to accuracy, ability to problem solveUnderstanding of the hospital revenue cycleLicense or Certification Requirements:None Responsibilities:Able to access OnBase to name and file faxes.Accurately transcribes, schedules and registers patients.Ensures all required documents are signed and scanned (Epic).Ensures Medical Necessity is met for all Medicare patients.Assists other departments needs as necessary including: escort patients to exam room, take vital signs (REACH only), assist with procedures and diagnostic tests upon request.Assists in specimen collection for employee health physicals and all other departments as required.Perform routine EKG tracings and assists with procedures and diagnostic testing for pre-op testing.Assists with transportation of patients within the hospital and in securing transportation of patients to and from the hospital.Provides direction to hospital treatment site.Ensures highest level of patient satisfaction is provided by self and department.Ensures area and procedures performed are within compliance with regulatory agencies.Attend all mandatory meetings and all advanced registration classes.Meets any departmental competency requirements, i.e., e-mails, P & P, and disaster competency.Maintains patient flow in ambulatory areas.Completes physician orders as written or transcribed.Confirms special requirements for specimen acceptability.Makes sure all tubes are full or filled to an acceptable level.Appropriately labels, stores, and transports all specimens according to laboratory policies and procedures.Completes registration for drop-off specimens.Provides preps and instructions to patients to ensure necessary steps are taken prior to test.Receives, properly responds to, or redirect telephone inquiries.Maintains confidentiality of PHI working within the minimum necessary guidelines.Keeps patient and family informed of process and any delay.Understands presumptive screening process (self pay).Accurately collects and analyses all required demographic, insurance/financial and clinical data necessary to schedule, register patients from all payor classes.Interacts with patients and their representatives, physicians, physician office staff, employers and others.Reviews new and previously recorded information and electronically records information in a timely basis.Follows HIPAA payer and other applicable regulations and standards for registration.Analyzes and records data and processes transactions to ensure that an accurate historical patient data base is maintained for each registration encounter.Analyzes available documentation and uses hospital resources to calculate the amount expected from the payor and the amount owed by the patients or responsible party.Provides the information to patients to ensure they understand the policies that govern the revenue cycle and the processes that will be followed.Appropriately explains, secures, and witnesses all signatures required to provide medical treatment, assignment of benefits, release of information, establish financial responsibility and assists in meeting internal, regulatory and payor requirements.Completes the MSP questionnaire when applicable.Assists with training of new staff and students.Verify identification and labeling of all specimens received as a drop off and complete the registration.Explains hospital credit and collections policies and payment options to the patient or responsible party.Refers self-pay to assister, financial counselor or cashierIn absence of cashier, collects payments.Documents in notes all financial expectations of payer or patient.Understands the ABN process and how to verify Medical Necessity.Is responsible for correcting errors in patient workqueues and monitors, corrects, reviews personal dashboards in EPIC. Education:Essential:* HIGH SCHOOL DIPLOMARiverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.Other information:Exposure/Sensory RequirementsExposure to:.Chemicals: Germicidal cleaners, toner for copier machines/printers. Preservatives for 24 hour urine/stool collection, x-ray developer and fixer solutionsVideo Display Terminals: AverageBlood and Body Fluids: Responsible for phlebotomy-the risk from exposure to blood and body fluids through obtaining specimens and patient contact. Risk is minimized through the use of universal precautions.TB or Airborne Pathogens: Potential exposure of airborne pathogens from direct patient contact. The risk is minimized through the use of universal precautions.Sensory requirements (speech, vision, smell, hearing, touch):Speech: Required for communication with customers.Vision: Needed to see clearly and read physician orders.Smell: Helpful to note presence of electrical/fire safety.Hearing: Needed to comprehend patients and physicians when obtaining information and for patient education to answer questions and confirm understanding of instructions.Touch: Required for phlebotomy skills and computer input.Activity/Lifting RequirementsAverage Hours per Week: 4-40Shift:Days and eveningsPercentage of time during the normal workday the employee is required to:Sit: 28%Twist: 5%Stand: 23%Crawl: 0%Walk: 10%Kneel: 0%Lift: 10%Drive: 0%Squat: 2%Climb: 0%Bend: 20%Reach above shoulders: 2%The weight required to be lifted each normal workday according to the continuum described below:Up to 10 lbs: FrequentlyUp to 20 lbs: FrequentlyUp to 35 lbs: OccasionallyUp to 50 lbs: OccasionallyUp to 75 lbs: Not RequiredUp to 100 lbs: Not RequiredOver 100 lbs: Not RequiredDescribe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):Required to lift infants/small children and some supply items. If a heavy object is being carried, a cart or wheelchair can be used to move it any distance. May need to assist a patient getting out of and back into their wheelchair.Maximum consecutive time (minutes) during the normal workday for each activity:Sit: 60Twist: 4Stand: 10Crawl: 0Walk: 30Kneel: 0Lift: 5Drive: 0Squat: 2Climb: 0Bend: 1Reach above shoulders: 5Repetitive use of hands (Frequency indicated):Simple grasp up to 10 lbs. Normal weight: 2# oftenPushing & pulling Normal weight: Fine Manipulation: Phlebotomy, typing/keyboarding, opening and closing drawers.Repetitive use of foot or feet in operating machine control:Foot pedals are used on sinks to provide a germ-free environment.Environmental Factors & Special HazardsEnvironmental Factors (Time Spent):Inside hours: 8Outside hours : 0Temperature: Normal RangeLighting: AverageNoise levels: AverageHumidity: Normal RangeAtmosphere:Special Hazards: Exposure to powder in latex gloves.Protective Clothing Required: Lab coat, gloves, protective eye wear, mask (occasionally)