Customer Success Manager

2 weeks ago

Cranberry Twp, United States True Commerce Full time
Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking customer-centric talent for our Customer Success Manager role to focus on retention and engagement of our key customers. The Customer Success Manager regularly engages with clients to understand their business priorities, educate, quarterback issues and problems, and identify actions that drive high value and client retention.

The Customer Success Manager has high initiative, fosters teamwork, is calm under pressure and has the aptitude to work in a high-volume environment. Successful Customer Success Managers are customer advocates who enjoy helping people, have excellent time management and prioritization skills, and are natural problem solvers. This person should be very technically minded; able to pick-up and learn new TrueCommerce solutions, and foster solution adoption.

The Customer Success Manager will be measured by key performance indicators (KPIs) including Churn%, CSAT, NPS, Upsell Referrals, and others as deemed appropriate.

This role is a hybrid or remote opportunity, depending on candidate location.

As a Customer Success Manager, You Will

  • Own the overall relationship with assigned customers which includes: increasing adoption, ensuring retention, and delivering satisfaction
    • Serve as part of a team of CSMs which serve as the internal voice of the customer and advocate for your client's needs (services, support, product management, executive alignment)
    • Ability to gain an in-depth knowledge of our solution and how customers utilize our applications/solutions—resource should thoroughly understand how the product and tools integrate with various platforms.
    • Understands our integrations and how they work/function and relate to EDI segment and elements; and be able to advise customers accordingly.
    • Establish a trusted/strategic advisor relationship with customers and drive continued value of our products and services.
    • Work cross-functionally with Customer Support, Implementation, Trading Partner Services, Product Management, and Sales teams to drive outcomes to customer issues.
    • Hold calls/video-conferences and create other touchpoints with customers to provide status updates and on key issues, review and triage existing concerns/bugs, discuss scope enhancements, and/or provide product/tool training.
    • Influence the renewal and retention and able to suggest additional services or products (upsell) to drive customer satisfaction/success.
  • Provides and/or facilitates value-added services (trainings) and tools for assigned customers to drive engagement and retention.
    • Provide web-based training to customers on TrueCommerce products as required to drive customer success and improve customer adoption.
    • Facilitate webinars on best practices to drive adoption and engagement with TrueCommerce solutions.
    • Facilitate and/or coordinate quarterly/bi-annual account reviews and optimizations to improve the customer experience with the TrueCommerce product portfolio.
    • Interacts with customers through portal, email, phone/video conference, and/or social media to provide on-going leadership and knowledge surrounding TrueCommerce solution and guidance with customer business challenges or opportunities related to the TrueCommerce solutions
Requirements For Success

  • 3+ years professional experience in a B2B software support client facing role
  • 3+ years experience working in high stress environments with ability to multi-task and adjust to priorities on-the-fly.
  • Experience with TrueCommerce products/services is desired
  • Technical integration experience (any platform/industry)
  • Experience with e-commerce, B2B commerce, or electronic data interchange (EDI) is a desired.
  • Ability to learn and grasp technical concepts and thoroughly master technical applications required.
  • Strong analytical, troubleshooting, and problem solving skills in order to work through errors and customer requests.
  • Must have excellent customer handling and relationship-building skills.
  • Strong presentation skills including ability to present to customers during account reviews, trainings, and webinars.
  • Strong written and verbal communication skills, including ability to create content for presentations, training and/or webinars.
  • Knowledge of ERP systems desired (Microsoft Dynamics, Sage, SAP, NetSuite).
  • Strong team player but still a self-starter
  • Passionate about customer success and satisfaction, with prior experience in customer success or equivalent history of increasing customer satisfaction, adoption, and retention.

www.truecommerce.com/careers

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: P&G, Schneider Electric, TJ Maxx, Office Depot, and many more.

For additional information, visit our website. Education Preferred
  • Bachelors or better
See job description #J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Cranberry, United States True Commerce Full time

    Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. TrueCommerce is seeking customer-centric talent for our Customer Success Manager role to focus on retention and engagement of our key customers. The Customer Success Manager...

  • Territory Manager

    1 week ago

    Cranberry Twp, United States PPG Industries Full time

    Travel to multiple THD stores to provide excellent customer service to achieve high levels of efficiency within their business. Increase existing customer share to meet sales expectations and build relationships with new customers. Analyze territory Territory Manager, Manager, Territory Sales, Territory, Manufacturing

  • WMS Program Manager

    6 days ago

    Cranberry Twp, United States A.C.Coy Company Full time

    Overview: Location: 100% remote, but with travel/onsite work required Job Type: Full-time Hire Work Authorization: U.S.Citizen or Green Card A.C. Coy is currently seeking candidates for a WMS Program Manager role. Our ideal candidate has specific expertise implementing the High Jump Warehouse Management System and will be comfortable leading that project...

  • Commercial Business Manager

    2 weeks ago

    Cranberry Twp, United States TopBuild Full time

    We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, you'll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. Job Description We are looking for individuals who are eager to develop and apply their skills in...

  • Pharmacist (Pharmacy Manager)

    3 days ago

    Cranberry Twp, United States Rite Aid Full time

    The primary purpose of this position is to oversee the daily activities of the Pharmacy department within a retail store. Additionally, to assist customers. Responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The associate is responsible for the Pharmacy Manager, Pharmacist, Pharmacy, Manager, Healthcare, Associate

  • Senior Transportation Structures Project Manager

    2 weeks ago

    Cranberry Twp, United States Herbert Rowland & Grubic Full time

    HRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. We are seeking a Senior Transportation Structures Project Manager to join our dedicated group of professionals in Pittsburgh, PA. The Senior Transportation Structures Project Manager is responsible for project management of a portfolio of...

  • Senior Water

    6 days ago

    Cranberry Twp, United States Herbert Rowland & Grubic Full time

    HRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. We are actively seeking a Senior Water & Wastewater Project Manager to join our team of talented professionals in Pittsburgh, PA. As a Water & Wastewater Senior Project Manager, you are responsible for: Managing environmental...

  • EDI Implementation and Migration Specialist II

    2 weeks ago

    Cranberry Twp, United States True Commerce Full time

    The Implementation Specialist II / III acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup. The position manages high-volume touch point projects such as new relationships, trading partner recertification, and new document testing. The...

  • NetSuite Software Engineer

    1 week ago

    Cranberry Twp, United States True Commerce Full time

    Are you ready to unlock your true potential?Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The NetSuite Software Engineer will be responsible for maintaining and evolving our current revenue generating products. The NetSuite Software Engineer will design, code, and...

  • Senior Cloud Engineer

    Found in: beBee jobs US - 2 weeks ago

    Cranberry Twp, United States All Lines Technology Full time

    All Lines Technology has an immediate opening for a Cloud Engineer in Cranberry In this role, you will be a key player in designing, implementing, and maintaining cloud-based solutions. Your expertise will contribute to the success of our client's IT infrastructure, ensuring seamless operations, security, and scalability. You'll collaborate with...

  • Principal Project Manager

    5 days ago

    Cranberry, United States Westinghouse Nuclear Full time

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. We...

  • Sr Mechanical Engineer

    7 hours ago

    Cranberry Twp, United States System One Full time

    System One is currently seeking a Sr. Mechanical Engineer for an industry-leading client in the Cranberry Township, PA area. The Mechanical Engineer is responsible for providing mechanical design guidance and technical oversight of mechanical and electromechanical machines and large manufacturing plant systems. Oversees and prepares cost estimates of unique...

  • Project Engineer

    2 weeks ago

    Cranberry Twp, United States Westinghouse Electric Company Full time

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace....

  • Sr Mechanical Engineer

    1 day ago

    Cranberry Twp, United States System One Full time

    System One is currently seeking a Sr. Mechanical Engineer for an industry-leading client in the Cranberry Township, PA area. The Mechanical Engineer is responsible for providing mechanical design guidance and technical oversight of mechanical and electromechanical machines and large manufacturing plant systems. Oversees and prepares cost estimates of unique...

  • Finance Operations Specialist

    Found in: beBee jobs US - 3 weeks ago

    Cranberry Twp, United States Westinghouse Electric Co Full time

    Finance Operations Specialist - 6 Month ContractIssaquah, WA Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to...

  • Universal Banker

    2 weeks ago

    Cranberry Twp, United States Farmers National Full time

    Description Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly...

  • SMR Project Manager

    1 week ago

    Cranberry, United States Westinghouse Electric Company Full time

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. The...

  • Customer Support Specialist

    3 weeks ago

    Cranberry Township, United States HDJ & Associates, Inc. Full time

    Job DescriptionJob DescriptionOur client is seeking a full time (8AM-4PM) Customer Support Specialist/Trianer that is patient, professional, detail oriented, an excellent communicator, and has a genuine desire to help clients be successful. This position will manage help desk tickets and train clients (phone and zoom). All candidates must have taught or is...

  • Sr. Financial Analyst

    2 weeks ago

    Cranberry Twp, United States True Commerce Full time

    Are you ready to unlock your true potential?Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. We are looking for a highly motivated, energetic, and experienced Sr. Financial Analyst to support our FP&A team. The role is an excellent opportunity to support the Finance...

  • Sign Placer Weekend Route Part-Time

    2 weeks ago

    Cranberry Twp, United States Artisan Direct, Ltd. Full time

    Artisan Direct, a renowned company in the Weekend Directional Sign Business, is excited to offer a unique opportunity for a Sign Placer to become an integral part of our process. This role is pivotal in contributing to the growth and success of our well-established territory in the Cranberry TWP area. We are seeking a dependable individual with their own...