Hotel Front Desk Supervisor

1 week ago

Columbus, United States Sonesta International Hotels Full time
Job Description Summary

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

Job Description

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Regularly sell hotel rooms through direct client contact.
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • Two years of previous hotel experience required.
  • Previous background from the full service industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Will be required to obtain a ServSafe certification.
  • Experience with Microsoft Office and Opera systems required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Front Desk Supervisor

    3 weeks ago

    Columbus, United States Hotel LeVeque, Autograph Collection Full time

    What's in it for you... Competitive compensation package! Hotel discount at locations worldwide! Paid time off and holiday pay incentives! Professional development and promotion opportunities! Medical, Dental, Vision, and supplemental insurance effective DAY ONE! 401(k) available for all associates! Free parking! Why you will enjoy this job...The Guest...

  • Front Desk Supervisor

    3 weeks ago

    Columbus, Ohio, United States Hotel LeVeque, Autograph Collection Full time

    What's in it for you...Competitive compensation packageHotel discount at locations worldwidePaid time off and holiday pay incentivesProfessional development and promotion opportunitiesMedical, Dental, Vision, and supplemental insurance effective DAY ONE401(k) available for all associatesFree parkingWhy you will enjoy this job...The Guest Service Supervisor...

  • Front Desk Supervisor

    1 month ago

    Columbus, United States Atrium Hospitality Full time

    Hotel: Columbus Airport Marriott. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: Experienced Rate of Pay $17.59 per hour. At Atrium Hospitality, we want our associates to Front Desk, Supervisor, Customer Service, Hotel, Associate

  • Front Desk Supervisor

    3 weeks ago

    Columbus, United States Atrium Hospitality Full time

    Hotel: Columbus Airport Marriott. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: Experienced Rate of Pay $17.59 per hour. At Atrium Hospitality, we want our associates to Front Desk, Supervisor, Customer Service, Hotel, Associate

  • Front Desk Supervisor

    4 weeks ago

    Columbus, United States Doubletree Columbus Full time

    Property Description: DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a contemporary and upscale hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and...

  • Front Desk Supervisor

    3 weeks ago

    Columbus, United States Doubletree Columbus Full time

    Property Description: DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a contemporary and upscale hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and...

  • Front Desk Supervisor

    4 weeks ago

    Columbus, United States Sonesta International Hotels Corporation Full time

    Job Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    3 weeks ago

    Columbus, United States Sonesta International Hotels Corporation Full time

    Job Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Hotel Front Desk/Bartender

    1 month ago

    Columbus, United States Shaner Hotel Group, Inc. Full time

    Earn TIPS while you are taking care of our guests!!! - - - The Front Desk Agent/ Bartender provides superior guest service and maintains complete knowledge of all hotel features, services and hours of operation, as well as local information and direc Bartender, Front Desk, Hotel

  • Front Desk Clerk

    1 month ago

    Columbus, United States Indus Hotels Corporate Full time

    The Hilton Garden Inn at OSU is looking for a day shift Front Desk Clerk This position pays $ 15 / hour. Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest...

  • Front Desk Clerk

    3 weeks ago

    Columbus, United States Indus Hotels Corporate Full time

    The Hilton Garden Inn at OSU is looking for a day shift Front Desk Clerk This position pays $ 15 / hour. Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest...

  • Front Desk Clerk

    7 days ago

    Columbus, Ohio, United States Aloft OSU Full time

    Job DescriptionThis position pays $ 15-$17 / hour.Full time Front Desk Clerk benefit package offered:Benefits begin 30 days after you startMedicalDentalVisionLife InsuranceCritical and Accident InsurancePTOHotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office...

  • Front Desk Clerk

    3 weeks ago

    Columbus, United States Aloft OSU Full time

    This position pays $ 15-$17 / hour. Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office...

  • Front Desk Clerk

    1 month ago

    Columbus, United States Aloft OSU Full time

    This position pays $ 15-$17 / hour. Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office...

  • Front Desk Clerk

    3 weeks ago

    Columbus, Ohio, United States Aloft OSU Full time

    This position pays $ 15-$17 / hour.Full time Front Desk Clerk benefit package offered:Benefits begin 30 days after you startMedicalDentalVisionLife InsuranceCritical and Accident InsurancePTOHotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment,...

  • Front Desk Clerk

    1 month ago

    Columbus, Ohio, United States Aloft OSU Full time

    This position pays $ 15-$17 / hour.Full time Front Desk Clerk benefit package offered:Benefits begin 30 days after you startMedicalDentalVisionLife InsuranceCritical and Accident InsurancePTOHotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment,...

  • Front Desk Clerk

    1 month ago

    Columbus, United States Aloft OSU Full time

    This position pays $ 15-$17 / hour.Full time Front Desk Clerk benefit package offered:Benefits begin 30 days after you startMedicalDentalVisionLife InsuranceCritical and Accident InsurancePTOHotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment,...

  • Front Desk Clerk

    3 weeks ago

    Columbus, United States Aloft OSU Full time

    This position pays $ 15-$17 / hour. Full time Front Desk Clerk benefit package offered: Benefits begin 30 days after you start Medical Dental Vision Life Insurance Critical and Accident Insurance PTO Hotel Discounts Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office...

  • Front Desk

    4 weeks ago

    Columbus, United States CAMBRiA Hotel Columbus - Polaris Full time

    Job DescriptionJob DescriptionJob Summary:The Front Desk at Cambria Hotel Columbus Polaris is a key member of our hospitality team responsible for providing exceptional service to our guests during their stay. This position is part time and hourly, providing the opportunity for flexible scheduling. Compensation & Benefits:This position offers a competitive...

  • Front Desk

    3 weeks ago

    Columbus, United States CAMBRiA Hotel Columbus - Polaris Full time

    Job DescriptionJob DescriptionJob Summary:The Front Desk at Cambria Hotel Columbus Polaris is a key member of our hospitality team responsible for providing exceptional service to our guests during their stay. This position is part time and hourly, providing the opportunity for flexible scheduling. Compensation & Benefits:This position offers a competitive...