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Front Desk

4 months ago

Columbus, United States CAMBRiA Hotel Columbus - Polaris Full time
Job DescriptionJob Description

Job Summary:
The Front Desk at Cambria Hotel Columbus Polaris is a key member of our hospitality team responsible for providing exceptional service to our guests during their stay. This position is part time and hourly, providing the opportunity for flexible scheduling. 

Compensation & Benefits:
This position offers a competitive hourly wage of $13 per hour, paid biweekly. Employees also receive the following benefits: employee discounts on hotel stays, travel and wellness perks, and opportunities for career advancement within our company.

Responsibilities:
- Greet guests in a friendly and professional manner, both in person and over the phone
- Assist guests with check-in and check-out processes, ensuring accuracy and efficiency
- Process payments and maintain accurate records of guest accounts
- Respond to guest inquiries and address any concerns or issues in a timely and professional manner
- Maintain knowledge of hotel amenities, local attractions, and events to provide recommendations and assist with guest inquiries
- Collaborate with other departments to ensure guest needs are met and exceeded
- Participate in training and development programs to continuously improve customer service skills and knowledge of hotel operations
- Ensure the front desk area and lobby are clean and presentable at all times
- Perform other duties as assigned by management

Requirements:
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and basic office software
- Must be able to work a flexible schedule, including weekends and holidays
- Must be able to stand, walk, and lift up to 25 pounds for extended periods of time
- Must have reliable transportation to and from work

EEOC Statement:
Cambria Hotel Columbus - Polaris is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants requiring accommodations during the application or interview process should contact the hiring manager.