Service Specialist III

6 days ago

Lodi, United States Hedy Holmes Staffing Full time

Pay Rate/Salary: $20-$23.06

Location: Lodi *No relocation offered

Schedule: Monday to Friday 8am-5pm

Job Description:

Service Specialist III is primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Cards and Instant Payments, Transaction Research, Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation.

Duties and Responsibilities:

  • An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g. Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payment Fraud, Chargeback Processing, and an understanding of Regulation E
  • An individual with strong customer service skills who is able to communicate confidently with customers and business partners
  • Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
  • A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities
  • A process and task oriented individual who is focused and able to handle multiple tasks concurrently
  • A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
  • An individual who is able to assist with preparing, reviewing, and researching Debit Card transaction activity while maintaining compliance with the various regulatory requirements and Bank policies

Qualifications:

  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent
  • Minimum 2 or more years of relevant work experience, with specific knowledge of Debit Cards and Instant Payments a plus
  • Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)
  • Multi-tasker with a desire to go the extra mile to service our customers

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