Service Specialist III

3 months ago

Lodi, United States Hedy Holmes Staffing Services Full time
Job DescriptionJob DescriptionPosition: Service Specialist III
Pay Rate: $20.00 - $23.06 /hourly
Location: Lodi, CA
Schedule: Monday - Friday | 8:00am - 5:00pm
Job Description:We are seeking a Service Specialist III who will be primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Cards and Instant Payments, Transaction Research, Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation. While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies & procedures and regulatory compliance guidelines. They provide support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Duties and Responsibilities:
  • An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g. Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payment Fraud, Chargeback Processing, and an understanding of Regulation E
  • An individual with strong customer service skills who is able to communicate confidently with customers and business partners
  • Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
  • A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities
  • A process and task oriented individual who is focused and able to handle multiple tasks concurrently
  • A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
  • An individual who is able to assist with preparing, reviewing, and researching Debit Card transaction activity while maintaining compliance with the various regulatory requirements and Bank policies

Education: High School Diploma or GED
Qualifications:
  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent
  • Minimum 2 or more years of relevant work experience, with specific knowledge of Debit Cards and Instant Payments a “plus”
  • Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)
  • Multi-tasker with a desire to go the extra mile to service our customers


#ZRCompany DescriptionAfter 44 years of service and multiple locations throughout the Central Valley, Hedy Holmes Staffing Services has established itself as an innovative staffing agency that puts a premium on matching top talent with top employers. We are among the regional leaders in customer service, talent placement, and out-of-the-box thinking to enhance the overall job search process.

Hedy Holmes is committed to finding candidates a successful career they can count on. Our team of experienced professionals understand that when it comes to staffing, it’s not about just filling a role, but rather finding a candidate that fits not only the requirements of the job, but the culture of the organization as well.

We take the extra step to ensure that all of our candidates are given the necessary resources to be successful in their role and to continue to grow and develop as professionals. Our dedication to our clients and candidates is what sets us apart from our competitors.Company DescriptionAfter 44 years of service and multiple locations throughout the Central Valley, Hedy Holmes Staffing Services has established itself as an innovative staffing agency that puts a premium on matching top talent with top employers. We are among the regional leaders in customer service, talent placement, and out-of-the-box thinking to enhance the overall job search process. \r
\r
Hedy Holmes is committed to finding candidates a successful career they can count on. Our team of experienced professionals understand that when it comes to staffing, it’s not about just filling a role, but rather finding a candidate that fits not only the requirements of the job, but the culture of the organization as well.\r
\r
We take the extra step to ensure that all of our candidates are given the necessary resources to be successful in their role and to continue to grow and develop as professionals. Our dedication to our clients and candidates is what sets us apart from our competitors.

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