Sr. Lead Insights Analyst, Delivery

3 weeks ago


Atlanta, United States Knewin Full time

Overview As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A's owned and third party delivery experiences. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.Responsibilities Serve as analytic liaison between Customer & Market Insights and internal stakeholders in support of innovation surrounding Customer-facing delivery programs and platformsResponsible for partnering with leaders across Chick-fil-A to evaluate performance of various components of owned and third party delivery providersHelp identify and measureinnovative ways to enhance the Customer delivery experienceWork across numerous projects related to delivery and digital ordering, often dealing with new data sets that require advanced knowledge and new methodologiesProvide leadership and advisement; known as primary SME for Customer delivery experience insights and data. Sought after collaborator for expertiseGiven significant latitude to manage projects and serve up recommendations; empowered to meet with partners to shape decisions related to owned and third party delivery Customer experiencesFully own methodology decisions across broad range of projectsFully responsible for outcomes & timelines of all projectsProvide thought leadership regarding the path to digital ordering growth through deliveryInfluence Customer delivery experience decisions with significant strategic and financial impactMinimum Qualifications Bachelors Degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, or other similar fields5+ years of professional experience, includingexecuting and implementing analytical insightsExperience partnering well with cross-functional teams, being highly collaborative with ability to build strong relationshipsStrong written and verbal communication skillsAbility to develop and oversee processesExperienced project managerQuick and versatile learnerStrong analytical skills in hypothesis generation and data identification (Ability to maintain focus on the business context and the key decisions to be madeAdvanced Excel skills (pivots, tables and functions)Advanced skills with database queries or programming languages (SQL, Python, or R)Experience with data visualization tools (Tableau)Ability to convey insights in a way that is clear and compellingPreferred Qualifications MBA or Masters Degree in a quantitative field like, like Business Analytics, Statistics, Mathematics, Marketing Research, or other similar fields8-10+ years of professional experience, including executing and implementing analytical insightsMinimum Years of Experience5 Travel Requirements10% Required Level of EducationBachelor's Degree Preferred Level of EducationMasters Degree Major/ConcentrationFinance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, Marketing Research, or other similar fields#J-18808-Ljbffr

by Jobble



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