Starbucks Manager

1 month ago


Las Vegas, United States Landry's Full time
Job Description

SUMMARY:
It is the responsibility of the Starbucks Manager to manage operation in an efficient and professional manner to ensure quality service to guests. Monitor operation profitability while ensuring all employees maintain the highest of guest service standards. Interact with other Food and Beverage Managers and other Department Heads to help outlet operations proceed smoothly. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Meets restaurant financial objectives by preparing monthly and annual forecasts.
  • Controls inventory and Cost of Goods by analyzing variances and initiating corrective actions.
  • Controls purchasing while maintaining brand recognition.
  • Keeps all operational expenses within budget
  • Creates action plans to maximize revenue.
  • Ability to understand P&L and Food & Beverage cost reports.
  • Control labor expenses based on business levels.
  • Oversees training, rules and regulations, provide guidance to employees and make recommendations regarding discipline when necessary.
  • Strong leadership skills and the ability to motivate, coach and mentor employees with professional maturity.
  • Strong organizational, interpersonal and problem-solving skills
  • Responsible for staffing schedules, requests for time off, and attendance tracking for all Starbucks employees while adhering to the policies of the Golden Nugget and ensuring adherence to the Union Contract.
  • Provide Human Resources with the necessary information to keep personnel files current.
  • Check guest satisfaction throughout all Starbuck and The Grille outlets and resolve customer complaints.
  • Ensure a neat, clean and safe working environment in accordance with established health and safety standards.
  • Ensure employees have valid work cards while they are working and meet both state and departmental requirements concerning sanitation and personal hygiene.
  • Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
The Manager oversees and monitors 3 Assistant Managers as well as approximately 35 employees. Counsels, guides, coaches and develops the 3 Assistant Managers, Fountain Workers and Bus Persons on a daily basis.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams
  • Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
  • Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
  • Ability to work efficiently, independently and cohesively, consistently producing quality results
  • Computer literate in Microsoft Windows applications required; Aloha POS system experience preferred.

EDUCATION and/or EXPERIENCE:
  • Bachelor's or related degree preferred
  • 5 years' experience.
  • Minimum age requirement is 21

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