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Market Operations Associate

2 months ago

Doral, United States Publicis Groupe Full time

Job Description Learn and complete required agency training courses offered by managers, vendors, and online modules related to media, research, media billing, and personal skills development. Master the full range of media systems required for the role, including planning and billing. Evidence strong understanding of media planning and buying fundamentals, including terminology and mathematical formulas, required for planning and buying of offline and digital media. Maintain and manage assigned projects and manage internal team communication on a timely/consistent basis. Demonstrate proficiency with a client’s media planning and billing processes and maintain positive relationships with vendors and co-workers who support the media billing function (e.g., internal accounting and vendor sales departments). Maximize the use of agency resources to tools to gather and analyze research to support recommendations. Demonstrate initiative by identifying ways to improve the work product. Serve as a primary point of contact for clients (Associate Brand Manager level) day-to-day requests. Work in partnership with our local operations, as needed, to deliver against client needs. Support local teams by helping to answer their questions and by sharing best practices and case studies from other markets. Ensure that client relationships continue to be strengthened by the quality of deliverables and client satisfaction with the work. Learn the agency’s scope-of-work required by the client and understand how the Media Associate role contributes to the expected deliverables. Understand the metrics in annual agency evaluations and the action plans in place to improve performance. Maintain an in-depth knowledge of a client’s business, both from a current situation and historical perspective. Actively listen to clients and help identify opportunities. Deliver consistent high-quality work. Be recognized as a source of information for clients particularly related to the daily stewardship of their media budgets. Develop a strong understanding of media research resources, including its capabilities and limitations. Consistently able to articulate company and group mission as well as group goals and individual goals. Embody the agency’s values in work and collaborative efforts. Ensure participation in every step of the performance assessment process. Qualifications: Bachelor’s degree from a four-year college or university. Excel proficient. Strong organizational skills. Detail-oriented. Excellent written and verbal communication skills. Ability to actively participate and eventually lead telephone and Skype-based meetings. Bilingual, English and Spanish. Ability to prioritize and organize projects for self to meet internal and external deadlines. Digitally savvy; an active internet and mobile user. Demonstrate initiative and desire for learning, with ongoing interest in understanding emerging trends in media, marketing, and communications. Collaborative approach and willingness to contribute to teamwork. Demonstrate leadership skills and growth potential for future supervisory roles. One year of media/communications planning experience (Beneficial but not mandatory).

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