Veterinary Service Technician

4 weeks ago

Little Rock, United States Patterson Companies Full time
Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Responsibilities

Install, Maintain and/or Repair Veterinary Equipment
  • Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
  • Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
  • Trains to perform standard system installations and tests the functionality of all components.
  • Trains customers on the use and basic maintenance of equipment at the customers site.
  • Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
  • Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
  • Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
  • Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
Inventory Management
  • Determines parts, supplies or tools needed to complete service requests.
  • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
  • Manages vehicle inventory and restocks as necessary.
  • Physical inventory audits on a bi-annual basis
Asset Management
  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
  • Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.
Required Qualifications
  • High school diploma or equivalent.
  • 1-5 years prior experience in a Veterinary/Medical/Dental environment.
  • Demonstrated PC skills in Windows based programs
  • Must maintain a valid driver's license and good driving record.
  • Proven customer service skills
  • Motivated team player
  • Lifting or carrying up to 100 pounds
Preferred Qualifications
  • At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
  • Previous X-Ray experience preferred
  • SAP experience
  • Proven organizational and problem-solving skills
  • Carpentry/plumbing/heating/electrical/electronic related experience.
  • Technical training in Bio-med/electronics or related technical field.
Position requires occasional overnight travel.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.


EEO Statement

EOE, including disability/vets.

We are Patterson. We welcome you.

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