Hotel Front Desk Supervisor

1 week ago


Union, United States Hotel Resource Full time

**Other**

**Hotel Front Desk Supervisor**

Hotel Front Desk Supervisor Great Wolf Lodge Cincinnati OH

**Hotel Front Desk Supervisor**

**Company:**

Great Wolf Lodge

**Location:**

US

**Category:**

Other

**Degrees Required:**

Not Specified

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

**Check out our rate- $17.75/hr. - Full Time- Open availability preferred.**

At Great Wolf, the **Guest Services Supervisor** brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

**Essential Duties & Responsibilities**

* Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments

* Ensures daily success of check-in standards and operational efficiencies

* Provides coaching, encouragement, and recognition to pack members regularly

* Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members

* Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate

* Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department

* Understands and participates in scheduling of staff, execution of labor management and forecasting

* Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members

* Monitors performance of agents, providing real time feedback and coaching

* Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met

* Participates in recruitment and selection of talent for the guest service team

* Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS

* Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.

* Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair

* Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

* May also assist in supervising bell, valet and night audit and other roles as needed

**Basic Qualifications & Skills**

* High School diploma or GED

* Minimum of 1 year prior experience Rooms Division/Front Desk

* Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook

* Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills

* Proficient in both written and spoken English

* Ability to work flexible schedule including nights, weekends, holidays as needed

**Desired Qualifications & Traits**

* Associate's degree or higher in hospitality or related field

* Experience with Opera or similar system

* Previous hotel experience, preferably in a large family resort or hotel

**Physical Requirements**

* Ability to lift 30lbs.

* Ability to stand/sit for long periods of time.

* Ability to bend, stretch and twist

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)



  • Union, United States TriHealth Full time

    ** Supervisor Front Desk** City: Cincinnati State: OH Job Requisition Number: 243329 **Attention current TriHealth employees:** **Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.** SUPERVISOR FRONT...


  • Union, United States Hampton Inn & Suites CincinnatiKenwood Full time

    DescriptionGuest Services Representative, PT 7 am-3 pm We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with...


  • Union City, United States Manhattanview Healthcare Center Full time

    Manhattanview Healthcare Center - Manhattanview is looking for a front desk receptionist


  • Union, United States Interstate Air Conditioning & Heating Full time

    Job DescriptionJob DescriptionCompany Overview:Interstate Air Conditioning & Heating employs a staff of over 75, including service technicians, piping mechanics, sheet metal installers, project managers,estimators, and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey.Job Summary:We are looking for a...


  • Union, United States Interstate Air Conditioning & Heating Full time

    Job DescriptionJob DescriptionCompany Overview:Interstate Air Conditioning & Heating employs a staff of over 75, including service technicians, piping mechanics, sheet metal installers, project managers,estimators, and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey.Job Summary:We are looking for a...

  • Retail Front End Supervisor

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    Union, NJ 07083, United States Burlington Full time

    Burlington - JobID: 218265 [Department Manager] As a Retail Front End Supervisor at Burlington, you'll: Supervise all store functions and associates while in the role of Manager on Duty; Maximize sales results through training, developing, and coaching direct reports; Promote safety for both customers and associates by adhering to company guidelines; Solve...


  • Union, United States Burn Boot Camp KY-OH Full time

    Job DescriptionJob DescriptionSalary: $13-$15 per hour PLUS BONUS! Burn Ambassador/Sales Associate Job DescriptionJOB DESCRIPTIONThe Burn Ambassador plays a very integral and critical role at Burn Boot Camp. The Burn Ambassador is the first person our members see when they walk in the door and provide our clients first impression. They are responsible for...

  • Catering Supervisor

    1 week ago


    Union City, United States ABM SERVICES Full time

    Job Title Catering Supervisor Education High School or GED Job Description **Position Summary** Catering Supervisor is responsible for the direct oversight of an Airline Catering work team on an Aviation account and on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and...


  • Union City, United States Sanitas Full time

    **Position Summary** A Patient Registration Clerk serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. **Essential Job Functions** - Reasonable accommodations may be made to...

  • Team Player

    1 week ago


    Union City, United States Family Chiropractic Full time

    Job DescriptionJob Descriptionteam player to learn all aspects of the daily flow of the office. Learning the Front desk as well as back office. Helping mange all administrative paper work associated with patients charts.able to multi task and strong knowledge of computers and software. Able to learn new software quickly   Company Descriptiongreat family...


  • Union, United States Westfield Veterinary Group - Union Full time

    Job DescriptionJob DescriptionWestfield Vet Group; Union LocationOutpatient TechnicianThe Position:Outpatient Technician- Union Location, under new management! Come be a part of a growing team that values compassion, collaboration, and community!REPORTS TO: ManagerSummary: Our Outpatient technicians are “jack of all trade” individuals with a variety of...


  • Union City, United States Tiburcio Vasquez Health Center Full time

    Under the direction of the Medical Reception Supervisor, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of...


  • Union City, United States Tiburcio Vasquez Health Center Full time

    Job DescriptionJob DescriptionUnder the direction of the Medical Reception Supervisor, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. The position is considered a crucial link between the patient and the care delivered by the...

  • Appointment Clerk/Medical Receptionist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Union City, United States Tiburcio Vasquez Health Center Full time

    Under the direction of the Medical Reception Supervisor, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of...

  • Appointment Clerk/Medical Receptionist

    Found in: Resume Library US A2 - 1 week ago


    Union City, California, United States Tiburcio Vasquez Health Center Full time

    Under the direction of the Medical Reception Supervisor, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of...

  • Deli/Bakery Clerk PT

    Found in: Resume Library US A2 - 1 week ago


    Union, South Carolina, United States W. Lee Flowers Full time

    Overview: To provide excellent customer service through deli/bakery department activities. Responsibilities: 1. Provide polite, friendly greetings and interactions with all customers. 2. Prepare product for sale (frying, cutting, slicing, baking, weighing, and pricing). 3. Maintain product level, quality and freshness. 4. Maintain sanitation standards in...

  • Grocery Stocker PT

    Found in: Resume Library US A2 - 1 week ago


    Union, South Carolina, United States W. Lee Flowers Full time

    Overview: To ensure that Floco Foods customer service and departmental operation is maintained in the grocery department. Responsibilities: 1. Provide polite, friendly interactions with all customers and co-workers. 2. Stock, rotate, and condition all grocery product on shelves according to Floco Foods standards and productivity guidelines. 3. Maintain...