Patient Representative Coordinator

3 weeks ago

Union City, United States Sanitas Full time

**Position Summary**

A Patient Registration Clerk serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.

**Essential Job Functions**
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines the purpose of visit and directs patients/clients/visitors to appropriate person or department(s).
- Schedules patient flow to clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients
- When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff
- Ability work in a fast-paced environment
- Protects patient confidentiality, making sure protected health information secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Assist with daily patient flow in areas as needed.
- Verifies patients by reading patient identification.
- Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
- Communicates observations of a patient's status to nurse-in-charge.
- Responsible for ordering medical supplies according to the department needs.
- Able to rotate weekends, holidays, and shifts and center location according to company needs.
- Participates in meetings of staff and department meetings.
- Shares acquired knowledge and learning.
- Consistently reports for duty on time.
- Keeps patient’s information private and limits conversation of a personal nature in patient’s presence.
- Degree of teamwork and cooperation with personnel from other departments.
- Check medical records and follow up obtaining missing results prior to the patient's appointment.
- Perform other duties as assigned by the supervisor.

**Supervisory Responsibilities**

This position has no supervisory responsibilities.

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job._

**Required Education and Experience**
- High School Graduate or equivalent
- Basic Computer Skills
- Customer Service skills and training
- 1+ years of experience in the medical field.
- Bilingual English/Spanish
- Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

**Preferred Education and Experience**
- 3+ years of experience in customer service and the medical field.
- Relevant or any other job-related vocational coursework.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic
- Outpatient

Medical specialties:

- Primary Care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application Question(s):
**Experience**:

- Customer service: 2 years (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

**Language**:

- English (preferred)
- Spanish (preferred)

Ability to Relocate:

- Union City, NJ 07087: Relocate before starting work (required)

Work Location: In person

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