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Guest Services Teammate

4 months ago

Seattle, United States Seattle Seahawks First & Goal Inc. Full time

Job Title:        Guest Services Teammate
Location:        Seattle, WA (Lumen Field)
Rate of Pay:   $22.75 / hour
Shift Length:  4 – 8 hours per event on average
*** This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event ***
Position Overview
Lumen Field/ Seattle Seahawks is dedicated to creating a workforce that is both diverse and inclusive. Joining our team means that you are committed to providing world class customer service in a fast-paced and high energy environment. As a Guest Services Teammate, you’ll have the opportunity to work Seahawks games, Sounders matches, Reign matches, stadium concerts and other large stadium events.
Benefits

  • Free ORCA (public transportation) for each scheduled stadium event or free parking in a designated nearby garage
  • Paid training
  • Teammate Recognition Program
  • Weekly Pay
  • Uniform shirt and jacket provided.
  • Paid sick time.
  • 401k Retirement Plan
Guest Services Positions
As a Guest Services Teammate you will have the opportunity to work one or more of the following positions: Ticket Taker, Usher, Greeter, Wheelchair Escort, Access Control, Guest Service Fan Support Booths, Research & Data Collection, Teammate Check-In, ADA Seating Relocations.
Responsibilities
  • Welcome guests and provide directions
  • Provide customer service and problem resolution
  • Uphold company policies to ensure guest safety and satisfaction
  • Make quick and efficient decisions while maintaining professionalism
  • On the job training is provided
Desired Skillset
  • Ability to adapt to a fast-paced, high energy environment
  • Experience and adaptability to using tablets, computers and touch screen technology
  • Excellent customer service skills
  • Outgoing and approachable personality
  • Ability to communicate effectively while maintaining professional composure under pressure
  • Open availability to work nights, weekends and holidays as dictated by the event schedule
Minimum Qualifications
  • Must be 18 years of age or older
  • Must be able to speak English effectively
  • Must have continual reliable access to email and a computer/smart phone in order to update availability, check schedules and read event information
  • Must be able to pass a background check
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stand for extended periods of time (unless physically unable to stand)
  • Ability to walk up and down stairs
  • Must be able to work both indoors and outdoors (no positions allow staff to watch the event at any time)

Company: Guest

Company: FGI 

Company: Gameday

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