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Retail Customer Service Team Member

2 months ago

Smyrna, United States Michael's Inc Full time

Deliver friendly customer service, help customers shop our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Major Activities Help customers shop, locate product they are looking for and provide solutions Provide a fast and friendly check out experience; execute cash handling to standards Engage customers on benefits of Rewards program and complete enrollments Educate customer on Voice of Customer (VOC) survey Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS) Participate in the truck un-load, stocking and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for other Team Members Other duties as assigned

Preferred Type of experience the job requires Retail and/or customer service experience preferred Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings